Shift Leader

Shift Leader
Concord, NC | Full-Time / Part-Time Leadership Role
Reporting Structure: This position will report directly to the Senior Assistant Manager and the General
Manager.

About the Role
The Shift Leader supports daily swim school operations by assisting management, maintaining safety and
service standards, and helping create a positive experience for families and team members. This role combines
operational support, customer service, aquatics oversight, and hands-on facility support in a fast-paced
environment.

What You’ll Do
• Assist managers in daily shift operations for instructors, deck support, and front desk teams
• Conduct pre-shift meetings and help reinforce safety, teaching standards, professionalism, and customer
service expectations
• Step into swim instruction, deck support, or front desk responsibilities when operationally needed
• Monitor pool deck safety, swimmer evaluations, lesson flow, and facility readiness
• Perform opening/closing procedures, water testing, chemical checks, and operational documentation
• Ensure the facility remains clean, organized, and guest-ready
• Support a positive experience for families and swimmers by helping maintain operational flow and
consistency
• Respond appropriately to emergencies and uphold all safety and operational standards
• Ensure staff are where they need to be and support the overall daily experience within the facility

Required Qualifications
• Strong communication, professionalism, and customer service skills
• Ability to support and motivate teams in a fast-paced environment
• Ability to multitask, problem-solve, and remain calm under pressure
• Dependable attendance with flexibility to work evenings and weekends
• Reliable transportation
• Lifeguard Certification or willingness to obtain within required timeframe
• Ability to complete all required Big Blue Swim School training programs

Preferred Experience
• Previous leadership or supervisory experience
• Aquatics, swim lesson, childcare, hospitality, or customer service experience
• Swim instructor experience or certification
• Experience supporting team operations in a fast-paced environment

Why Join Big Blue?
• Leadership growth opportunities within aquatics management
• Positive, team-focused culture
• Opportunity to make a meaningful impact through water safety and confidence-building
• Fast-paced environment with strong team support and development opportunities