What are the responsibilities and job description for the Hotel Houseman position at Se La Hotel Partners?
Job Title: Housekeeping Aide/Houseman
Reports To
Housekeeping Supervisor/Housekeeping Manager/ General Manager/Operations Manager
Job Summary
Assist housekeepers with removing soiled linen, removing garbage, and replenishing supplies on their carts. Also responsible for maintaining cleanliness standards in guest hallways, and housekeeping work areas.
Activities & Responsibilities
Primary
Follow a daily detailed checklist to complete the following:
Remove soiled linen and terry from housekeeping carts
Remove garbage from housekeeping carts and replace with new liner
Deliver supplies to housekeepers in a timely manner
Deliver items to guest rooms upon request from guests or the front desk using brand service standards
Maintain cleanliness of guest hallways by vacuuming, dusting, and reporting damage to maintenance
Maintain cleanliness of housekeeping storage and work areas by removing garbage, laundry, dirty dishes, and restocking supplies
Maintain cleanliness of main garbage/recycling area of the hotel
May need to assist with the cleaning of guest rooms to assist Housekeeping
Supplemental
Assist guests with luggage
Maintain communication with front desk/maintenance/housekeeping supervisor/manager using a 2-way radio
Knowing and providing information about property facilities
Knowing how to listen, apologize, and get help when guests encounter problems
Minimum Qualifications
Maintain exceptional standards of cleanliness
Adhere to grooming and uniform standards
Delivering amenities and linen to guests upon request
Setting up baby cribs, and sofa beds
Using special equipment and machines safely
Use chemicals following the proper procedures and safety equipment
Provide the best possible customer service to our guests
Maintain a positive attitude during difficult or stressful situations
Ability to multi-task and fulfill several demands in a short time frame
Report any unsafe work practices
Must be able to lift up to 30lbs, stand, squat, bend, and push cleaning machines and/or carts. Must be able to follow and complete a detailed checklist each shift.
Must be team oriented
Must have strong communication skills
Ability to work a flexible schedule including evenings, weekends, and holidays
Job Types: Full-time, Part-time
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