Overnight On-Call Care Coordinator Elizz

Position Summary

Join our team and make a difference! As an On Call Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Why join our team?

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  
  

Access tuition support, training and meaningful career pathways across a growing, future-focused organization..

a Day In The Life – Responsibilities Of The Role

• Provide after-hours on-call support during scheduled shifts using a company-provided cell phone and laptop.
• Respond to and action incoming scheduling-related calls, including:
• Staff book-offs
• Urgent scheduling gaps
• Changes to active visits
• Escalate any clinical concerns to the designated after-hours on-call nurse for visits currently in progress.
• Ensure accurate and timely electronic documentation of:
• All incoming calls
• Actions taken
• Escalations made
• Maintain professionalism and sound judgment in urgent or time-sensitive situations while working independently and as part of an extended virtual team.
• While on-call shifts are primarily passive, timely response and professional judgment are critical to ensuring safe and seamless care delivery.
• As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
• Schedule staff to ensure consistency for families and positive client and staff experiences
• Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
• Enter and maintain data in digital care records and other documentation for billing, payroll, tracking, and reporting related to client care.
• Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
• Participate in training to continually develop your knowledge, techniques and skills
  

Requirements

• Must be available to work overnights in an on call capacity (10:00 p.m. - 7:30 a.m. ET)
• Opportunities to also work regular shifts in the evenings, weekends and some daytime. (within the hours of 7:30 a.m. ET- 10:00 p.m. ET)
• Participation in 3 weeks of full-time paid training
• Availability of minimum 3 overnights per week.
• 1 years of experience in customer service or similar role.
• Must reside in Canada (team schedule is based on ET)
• Ability to effectively balance and transition between competing scheduling demands across Ontario, BC, and Alberta.
• Adaptable and reliable self-starter who also loves working on a strong virtual team.
• Good availability specifically for overnights, plus some days, evenings, weekends and occasional stat holidays.
• Excellent verbal and written communication skills, over the phone and in writing.
• Ability to prioritize and multi-task with competing priorities.
• Basic computer skills in MS Teams, Word, Excel, Outlook; overall fluency with digital tools for scheduling and team messaging an asset
• Reliable home internet access and a quiet workspace with an appropriately private space
• Paid a flat daily on-call rate as well as compensation at the regular base rate for any time actively worked while on call.
  
  

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115 years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com .

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new additional position. The hiring pay range is $20.50 per an hour, based on experience. In addition, you’ll have the opportunity to earn an attractive on-call premium. We’d love to connect with you to share more about this exciting opportunity.