CLINICAL MEDICAL ASSISTANT

Title: CLINICAL MEDICAL ASSISTANT 

Location: Oakland, CA 94609

Duration: 6 Months with possible extension  

Ideal candidate has experience with Pediatric care, exposure/experience in care of children/families who have had a traumatic brain injury, experienced at supporting psychosocial needs/Behavioral health needs. Has worked in a multidisciplinary environment. Will consider someone who has 2 of the 4 experiences listed above.

The Aftercare Coordinator serves as a dedicated Patient Navigator within UCSF Benioff Children's Hospital Oakland's Trauma Program, leading the implementation of a hub-and-spoke model to support children and families following traumatic brain injury ?TBI?. This role bridges the gap between inpatient care and long-term recovery, guiding patients through post-acute services including neuro-recovery clinics, school reintegration, and community-based resources.

As a central point of contact, the Aftercare Coordinator ensures continuity of care and empowers families with education, advocacy, and resource navigation. The position also co-leads the hospital's Trauma Survivorship Program, with a specialized focus on TBI.

Key Responsibilities:

• Patient Navigation & Family Support:
• Serve as the primary liaison for families throughout the TBI recovery process.
• Provide emotional support, education, and resource navigation tailored to individual patient needs.
• Facilitate care transitions between inpatient, outpatient, and community-based services.
• Support school reintegration and long-term adaptation to daily life post-TBI.
• Program Development & Coordination:
• Design and implement program components in collaboration with trauma leadership.
• Develop and maintain collaborative partnerships across UCSF and external organizations.
• Coordinate multidisciplinary team efforts to ensure integrated care pathways.
• Contribute to trauma program strategy with a focus on survivorship and recovery outcomes.
• Project Management & Administrative Support
• Develop and manage project plans, charters, budgets, and status reports.
• Track deliverables, risks, resource needs, and interdependencies across workstreams.
• Prepare presentation materials, facilitate meetings, and document outcomes.
• Maintain confidentiality and integrity in all aspects of project documentation.

Education & Training

• Assist in creating educational curricula for staff and families.
• Deliver trainings to internal stakeholders and external partners.
• Act as a content expert in TBI recovery and survivorship navigation.
• Quality Improvement & Community Engagement
• Participate in trauma-focused process improvement initiatives.
• Support evening and weekend community events as needed.
• Lead or contribute to data collection and outcome reporting activities.

Additional Requirements

• Flexible schedule availability (occasional evenings/weekends).
• Active participation in trauma program evaluation and reporting.
• Other duties as assigned to support trauma program excellence.