What are the responsibilities and job description for the Customer Success Team Member- Eventlink® position at SDI Innovations?
Eventlink® is the fastest growing athletic scheduling software among high schools in the Midwest and our team is looking for another great Customer Success team member. We pride ourselves in outgoing customer support and doing what it takes to make our customers successful in every aspect of Eventlink®. Our proactive attitude has earned us a 100% retention rate over five years with our Indiana Customers.
Our new Customer Success team member will join the rest of our Customer Success Team in handling incoming support calls, emails, and chats. We are a software company, so this new team member should have a high level of comfort with software. Excellent over-the-phone and written communication skills are also a must.
As a Customer Success team member, you will:
- Field incoming customer service questions from Athletic Department Staff, Game Officials, Fans, etc.
- Make proactive calls when we notice issues
- Train our customers both over Zoom and in person
- Suggest other areas of our software that can help the customer be successful
You might be exactly who we're looking for if you're a multitasker and can learn on the fly. We are constantly updating our program and the ability to learn quickly and on your own is key. A 4-year degree or equivalent work experience is also preferred for this role.
We're looking to fill this position immediately. Please submit your cover letter and resume so we can get started!
Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.
Salary : $44,331 - $72,410