What are the responsibilities and job description for the Host position at SDCM?
The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. You are responsible for setting the tone of the restaurant - responsibilities including but not limited to:
- Welcoming and greeting all guests.
- Walk guests to tables and engage in conversation while doing so.
- Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
- Pull out chairs and present menus individually.
- Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help.
- Master the operations of the Tock system.
- Complete all opening and closing side work as assigned.
- Interact with fellow employees and guests in a cheerful, professional manner.
- Communicate with the Maître’D any open tables, long waits, or guest issues.
- Responsible for recognizing regular and VIP guests.
- Courteously handle and apologize for any tables waiting past their reservation time.
- Welcome all guests with the same hospitality you would extend to guests in your home.
- Responsible for wishing all guests a warm farewell.
- Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
Our employees receive competitive salaries and hourly rates. We offer company wide restaurant discounts. The Whaling Bar promotes from within and each team-member will work closely with award-winning chefs and leading beverage directors. Our company sincerely values a proper work-life balance, offering the accommodations and flexibility our workforce community requires. The Whaling Bar is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment.
Salary : $17 - $18