What are the responsibilities and job description for the Account Support & Sales Associate position at SD WHEEL CORP?
Description
Job Description
SD Wheel Wholesale needs to increase team members to balance the workload in order to complete objectives to hit sales targets. This position will assist in taking care of existing customers; before and after the sale, prospecting for new business, and increasing overall account value.
Requirements
Job Duties
- Responsible for inbound - outbound CS calls
- Answer emailed customer service inquiries
- Be responsible for IRT and Returns work
- Process credit memos for Wholesale customers
- Assist with answering wholesale questions, giving quotes and taking orders
- Process new applications
- Enter Terms orders from customers
Knowledge, Skills, and Abilities
- Proficiency in using Google Drive, Office
- Ability to navigate and search- Helpscout, Hubspot, AWS, Netsuite, Gmail, Elites, Aircall
- Have Industry and fitment knowledge related to wheels, tires, suspension, and accessories.
- Must be fluent in using the quote page for creating orders and making quotes
- Ability to follow up quickly and build trust with customers.
- Be able to sell the program and overcome objections to prospective customers.
- Strong communication and relationship building skills.
- Strong multitasking and prioritizing skills
Minimum Requirements
Education
- High School Graduate or General Education Degree required
- Associate Degree in Business Administration preferred
Experience
- 1-3 years of customer service experience
- 1-3 year commercial/B2B sales/customer service experience
- 1-3 years of sales experience, preferred
- Previous coaching/training experience, preferred
- Automotive industry market knowledge, preferred
- Wheels/Tires product knowledge, preferred
Position Type/Expected Hours
This is a full-time position, Monday through Friday serving as primary work week. As required to support the needs of the business; weekend work hours may additionally be required with the team.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.