What are the responsibilities and job description for the Lead Medical Support Assistant position at SD Department of Veterans Affairs?
The Lead Medical Support Assistant (MSA) position serves as the liaison for all Advanced MSAs who are assigned to perform general MSA duties as a member of a Referral Coordination Team (RCT). The incumbent will support and provide day to day guidance for scheduling of VA or community care appointments based on Veteran eligibility and preference in a timely manner, and also serve in an assistive leadership role within the RCT service.Qualifications:Basic Requirements:
Grade Determinations: For GS-7 (Lead Medical Support Assistant) - In addition to the basic requirements, candidates must have the following:
Experience: One year of experience equivalent to the next lower grade level (GS-6).
Examples of experience include, but are not limited to the following: Assignments at this level include, but are not limited to addressing customer service issues, assuring coverage of all areas of responsibility, conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; creation of authorizations; addressing customer service issues and delegating as appropriate; and acting as liaison between MSA and staff to resolve day-to-day conflicts.
The Lead MSA must also demonstrate the following set of Knowledge, Skills, and Abilities (KSAs):
Preferred Experience: VA Scheduling Experience and Consult Management
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is the GS-7.
Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.Education:IMPORTANT: Education may not be substituted for experience for this position.Employment Type: OTHER
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Grade Determinations: For GS-7 (Lead Medical Support Assistant) - In addition to the basic requirements, candidates must have the following:
Experience: One year of experience equivalent to the next lower grade level (GS-6).
Examples of experience include, but are not limited to the following: Assignments at this level include, but are not limited to addressing customer service issues, assuring coverage of all areas of responsibility, conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; creation of authorizations; addressing customer service issues and delegating as appropriate; and acting as liaison between MSA and staff to resolve day-to-day conflicts.
The Lead MSA must also demonstrate the following set of Knowledge, Skills, and Abilities (KSAs):
- Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of 12 work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting.
- Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
Preferred Experience: VA Scheduling Experience and Consult Management
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is the GS-7.
Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.Education:IMPORTANT: Education may not be substituted for experience for this position.Employment Type: OTHER
Salary : $52,719