What are the responsibilities and job description for the Customer Support Representative- Bilingual German & English position at ScufGaming Inc.?
Do you love gaming? Are you great with customers? We have got the perfect gig for you!
Customer Support Representative- Bilingual German & English
Scuf Gaming is looking for accomplished customer support professionals to join our dynamic team of Customer Support Reps.
Monday- Friday 7am - 3:30pm, must be open to occasional overtime when needed. You must be able to work from home and come into our office in Suwanee, GA.
The best fit for our CS Support team understands our customers (gamers), possess a professional attitude, has exceptional communication and call center phone etiquette skills, and has experience providing solutions to meet customer satisfaction.
Requirements:
· 1 to 3 years applicable customer service experience
· Experience interacting with customers by phone, live chat, and/or email
· Demonstrated understanding of call center phone etiquette with exceptional communication skills
· Strong interpersonal skills and problem-solving capabilities
· A forward-thinking and highly responsive approach to customer service
· Proficiency in MS Suite and Google Suite
· Zendesk experience a plus
· Typing test minimum score of 40 WPM
· Must have your own equipment to work from home in a quiet environment (no distracting noises in the background).
· Must be able to pass background check and drug screen
· Must have reliable transportation to travel to Suwanee, Ga.
· Associate Degree preferred
Scuf Gaming employee benefits include:
-Medical, dental, and vision insurance
-401(k)
-Paid Vacation and Holidays
- Company pays for Basic Life Insurance and Long-Term Disability.
-Company product discounts
-And more…
Scuf Gaming offers competitive wages and benefits, including a relaxed and casual work environment. Scuf Gaming is an Equal Opportunity Employer who participates in E-Verify.