What are the responsibilities and job description for the Chapter Strategy & Operations Specialist position at SCTE® a subsidiary of CableLabs®?
Innovation at its Best: Join our Forward-Thinking Company
SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.
The Chapter Strategy & Operations Specialist serves as a key operational leader within SCTE’s national chapter network. This role provides operational leadership across SCTE’s chapter network, overseeing core programs, strengthening governance alignment, and ensuring consistent execution standards. Acting as a trusted operational partner to chapter officers, the Specialist ensures chapters are equipped with the training, resources, recognition programs, and compliance guidance necessary to operate effectively and consistently.
This position provides operational leadership and continuous improvement across chapter programs while supporting a high standard of service and accountability throughout the network.
Why This Role Is Exciting
This role sits at the center of SCTE’s chapter network, partnering with volunteer leaders across the country to strengthen chapter operations, governance alignment, and member engagement. You will lead the execution of recognition programs, facilitate officer training, and ensure governance standards are upheld while continuously improving the operational systems that support chapter success. Your work will directly influence chapter effectiveness and contribute to a consistent, high-quality member experience nationwide.
We are seeking an experienced and proactive professional who thrives in a fast-paced environment, exercises sound judgment with minimal oversight, and is motivated to enhance workflows and operational performance across a diverse volunteer community.
What You’ll Do
What Is a Must Have:
Compensation: The salary range is $97,370-$118,950. This position is eligible for bonus incentive compensation up to 17.5% of base salary.
Health Benefits: Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.
Retirement Benefits: Competitive 401(k) retirement plan with an employer match up to 6% plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.
Work-Life Balance: Flexible work arrangements, Unlimited PTO, 11 paid holidays, 100% paid family and medical leave.
To learn more and discover additional benefits, read our Employee Benefits Guide.
Working Conditions And Physical Requirements
This position is fully remote and requires a dedicated home workspace with reliable high-speed internet access. Working conditions for home office typically involves indoor settings, often with a mix of standing, sitting, and walking, along with the use of hands and fingers to operate computer equipment. This position also needs to communicate through various means, including telephone, email, and video conferencing platforms. Required travel for this role is up to 25% of the time.
We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.
CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.
SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.
The Chapter Strategy & Operations Specialist serves as a key operational leader within SCTE’s national chapter network. This role provides operational leadership across SCTE’s chapter network, overseeing core programs, strengthening governance alignment, and ensuring consistent execution standards. Acting as a trusted operational partner to chapter officers, the Specialist ensures chapters are equipped with the training, resources, recognition programs, and compliance guidance necessary to operate effectively and consistently.
This position provides operational leadership and continuous improvement across chapter programs while supporting a high standard of service and accountability throughout the network.
Why This Role Is Exciting
This role sits at the center of SCTE’s chapter network, partnering with volunteer leaders across the country to strengthen chapter operations, governance alignment, and member engagement. You will lead the execution of recognition programs, facilitate officer training, and ensure governance standards are upheld while continuously improving the operational systems that support chapter success. Your work will directly influence chapter effectiveness and contribute to a consistent, high-quality member experience nationwide.
We are seeking an experienced and proactive professional who thrives in a fast-paced environment, exercises sound judgment with minimal oversight, and is motivated to enhance workflows and operational performance across a diverse volunteer community.
What You’ll Do
- Own and lead day-to-day execution of chapter operations, ensuring consistent service delivery, timely resolution of officer inquiries, and adherence to defined governance standards.
- Lead administration of the Chapter Awards and recognition programs, managing timelines, validating submissions, ensuring data integrity, and delivering executive-ready reporting.
- Oversee chapter governance tracking and annual reporting cycles, proactively identifying risk patterns, recurring compliance gaps, and operational friction; recommend and implement process improvements within defined scope.
- Independently scope, prioritize, and manage moderately complex operational initiatives involving multiple stakeholders, competing deadlines, and evolving requirements.
- Facilitate officer onboarding, leadership trainings, and working group sessions with confidence, reinforcing governance expectations and operational best practices.
- Strengthen and refine chapter toolkits, handbooks, templates, and knowledge resources to improve usability, clarity, and operational consistency across the network.
- Analyze service metrics and support trends within Salesforce to identify efficiency opportunities and recommend workflow enhancements.
- Lead operational planning and execution of chapter leadership events and engagement initiatives, ensuring clear communication, documentation accuracy, and structured follow-through.
- Travel to chapter events (up to 25%) to provide operational leadership, reinforce governance alignment, and strengthen volunteer effectiveness.
- Serve as a functional subject matter resource within the department for chapter operations processes and standards.
- Perform other duties as assigned.
What Is a Must Have:
- 5–7 years of experience in association operations, chapter management, volunteer engagement, or comparable program leadership environments.
- Demonstrated expertise in administering complex operational programs involving governance tracking, compliance cycles, or structured recognition initiatives.
- Proven ability to independently manage moderately complex workflows with minimal guidance, exercising sound judgment and decision-making.
- Experience identifying operational inefficiencies and implementing process improvements within a defined functional scope.
- Proficiency using Salesforce or comparable CRM systems for case management, reporting, and operational data tracking.
- Strong facilitation and communication skills, including leading officer trainings, working groups, or stakeholder sessions.
- Ability to manage competing priorities and navigate ambiguity in a dynamic environment.
- Willingness to travel up to 25%.
- Experience supporting operations within distributed chapter or volunteer-led networks.
- Background in nonprofit, membership-based, or association environments with governance requirements.
- Ability to analyze service metrics and drive workflow improvements.
- Strong knowledge management and operational documentation skills.
- Experience administering recognition programs or compliance cycles.
- Bilingual communication skills, particularly Spanish.
Compensation: The salary range is $97,370-$118,950. This position is eligible for bonus incentive compensation up to 17.5% of base salary.
Health Benefits: Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.
Retirement Benefits: Competitive 401(k) retirement plan with an employer match up to 6% plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.
Work-Life Balance: Flexible work arrangements, Unlimited PTO, 11 paid holidays, 100% paid family and medical leave.
To learn more and discover additional benefits, read our Employee Benefits Guide.
Working Conditions And Physical Requirements
This position is fully remote and requires a dedicated home workspace with reliable high-speed internet access. Working conditions for home office typically involves indoor settings, often with a mix of standing, sitting, and walking, along with the use of hands and fingers to operate computer equipment. This position also needs to communicate through various means, including telephone, email, and video conferencing platforms. Required travel for this role is up to 25% of the time.
We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.
CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.
Salary : $97,370 - $118,950