Director of OSP Engineering

Company Overview

Smart City Telecom is a full-service telecommunications company that has been serving the residents and businesses of Celebration, Lake Buena Vista, and Bay Lake, Florida since 1969 and we're now expanding our service to the greater Central Florida market. With a deep heritage in delivering solutions, with a top-down commitment to customer satisfaction, Smart City Telecom provides cutting-edge Internet and voice services that are unrivaled in the industry.

While Smart City Telecom is continuously updating our products and services to make sure that we deliver the highest quality, we continue to live by the core values upon which we were founded. Above all else, we operate with integrity without compromise – we deliver what we say we will deliver, and we do right by all our customers, business partners, and vendors.

We are committed to recruiting, developing, rewarding, and retaining the best possible candidates in the workforce. We strive to assist our team members in accomplishing both individual and overall organizational goals. We provide a work environment where people can drive results, develop, and grow their careers. We recognize the individuality of each of us and we are on a mission to create a workplace where you can grow and succeed. At Smart City Telecom, we stand for integrity, efficiency, problem solving, equity, and character in all our relationships and interactions. Our focus is on promoting growth, accountability, and empowerment in the company.

Job Summary

As Director of OSP Engineering, you will lead the planning, permitting, and construction of large‑scale fiber infrastructure, overseeing teams, capital programs, and strategic execution. This role is ideal for an experienced OSP leader ready to drive resilient network builds and make a lasting impact on company growth and connectivity.

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Direct leadership and oversight of OSP Engineering, Construction, Inspectors, and Permitting personnel (resource planning, hiring, coaching/mentoring, performance management, and training)
• Own OSP capital and expense budget planning and adherence, including business case development and support of budget request
• Lead OSP network planning and design for fiber and conduit infrastructure (routes, diversity, capacity relief, and constructability) in support of company and customer objectives
• Develop and maintain the OSP master plan and multi-year roadmap (capacity relief, diversity/resiliency, growth expansion), including prioritization based on risk, demand, constructability, and ROI
• Provide OSP feasibility, route studies, and high-level designs for new developments and customer opportunities; ensure timely, accurate cost estimates and project schedules
• Define planning standards for route selection, diversity, protection/restoration strategy, and constructability reviews to reduce rework and improve on-time delivery
• Lead planning coordination with utilities and third parties (joint use/aerial make-ready, pole attachment readiness, duct/conduit availability, and conflict resolution) to support executable designs
• Proactively identify and plan for external impacts to the network (roadway projects, developer work, utility relocations); develop mitigation and relocation plans and track reimbursement opportunities when applicable
• Own planning data and tool governance to ensure accurate, repeatable outputs (design inputs, mapping/GIS integrity, address/street data, bill of materials assumptions, and consistent estimating models)
• Own the Permitting function and right-of-way coordination with municipalities, utilities, and property stakeholders to support timely construction (including easements and third-party agreements as needed)
• Own execution of OSP construction programs, including contractor management, inspector oversight/field quality, make-ready coordination, schedules, safety compliance, restoration, and project closeout
• Establish inspection/acceptance criteria and QA/QC processes (field audits, punch lists, material verification, and documentation) to ensure high-quality, compliant builds
• Establish and enforce OSP engineering standards, documentation requirements, and record accuracy (as-builts, GIS/records updates, splice documentation, and cable/fiber assignment integrity)
• Responsible for OSP technology and tool strategy (e.g., GIS/records systems, CAD/design tools) and vendor/solution selection to achieve corporate goals
• Review contracts/agreements in conjunction with Legal; manage vendor performance and adherence to safety, quality, and deliverable requirements
• Partner with Sales and Solutions on OSP feasibility, cost estimates, and project delivery planning for new opportunities (including RFP/RFI support as needed)
• Prepare and report critical status of OSP programs, risks, and major initiatives to the Executive Team
• Provide leadership support for escalated OSP events (fiber cuts, network disruptions, emergency restorations), coordinating with NOC, Field Operations, and vendors to restore service and improve resilience

Qualifications – The ideal candidate for this position will demonstrate:

• Experience with OSP design and records tools (e.g., CAD/GIS mapping systems)
• Strong technical background in outside plant fiber network planning/design, construction methods (aerial and underground), splicing concepts, and fielding/locate practices
• Experience with OSP permitting and right-of-way coordination, including working with municipalities, utilities, and property stakeholders
• Demonstrated ability to lead multi-disciplinary teams and manage competing priorities in a fast-paced environment
• Competency and experience in Microsoft Excel, Word, PowerPoint, Google Earth and Visio
• Effective verbal, written, and interpersonal skills; ability to communicate clearly with internal stakeholders, customers, and external agencies
• Proven process orientation with a track record of improving tools, standards, documentation, and operational handoffs
• Excellent organizational skills, time management, initiative, attention to detail, and follow through
• Ability to work cross-functionally with Network Engineering, NOC, Field Operations, Construction, Sales, Finance, and Legal

Working Conditions

• Safety is Job #1
• This is not a remote work position (base is office campus in Lake Buena Vista FL)
• Ability to access network records from home after hours.  Must provide your own Internet.  Work laptop provided by company
• Outdoor work in varying weather conditions (heat, cold, inclement weather)
• Safe operation of company vehicle in diverse traffic and weather conditions, including nighttime driving and in construction sites
• Fieldwork includes accessing manholes, hand holes, and construction areas; may involve confined spaces, elevated work and knowledge of PPE requirements for self and staff
• Flexible schedule required, including holidays, weekends, and overnight work for field visits and leading network recovery during outages

Other Requirements

• Minimum 10 years of relevant experience in telecommunications outside plant engineering, including leadership responsibility
• Bachelor’s degree in Engineering, Construction Management, Telecommunications, or a related field is preferred (or equivalent experience)
• Relevant industry certifications and/or safety training (as applicable)
• Must pass a criminal background check and drug screening.
• Valid driver’s license with a satisfactory driving record

Benefits Include (Full-Time Team Members)

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits - Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance Plan
• Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Training & Educational Reimbursement Program
• Team Member Recognition Programs

Background Screening: As part of our standard hiring process for new employees, employment with Smart City will be contingent upon successful completion of a pre-employment drug screening, background check, and motor vehicle check. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Smart City is an E-Verify employer. 

Equal Employment Opportunities: Smart City is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimers:

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Smart City does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Smart City, they are not for employment with us but may relate to another company with a similar name.

NO OUTSIDE AGENCIES

Smart City is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Smart City via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Smart City HR/Recruitment will be deemed the sole property of Smart City. No fee will be paid in the event the candidate is hired by Smart City as a result of the referral or through other means.

means.