What are the responsibilities and job description for the Store Manager position at Scrubs & Beyond?
About Us
Scrubs & Beyond is the largest retailer of medical apparel in the U.S., founded in 2000 with a simple but powerful idea: the retail experience for healthcare professionals should be as exceptional as the people it serves. From the beginning, we've been focused on transforming the way medical professionals shop-with better products, better service, and a better experience.
We Believe
Why You'll Love Working Here
As the Store Manager at Scrubs & Beyond, you are responsible for overseeing all aspects of store performance. This includes ensuring every team member is engaged and achieving key results while delivering a world-class guest experience. You will manage store operations such as scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety.
In addition to operational management, you will lead, develop, and motivate your team, implementing strategies to drive sales and meet business goals in a competitive marketplace. By collaborating with your leadership team, you will coach and cultivate a high-performing team that consistently meets or exceeds expectations. You will also play a key role in growing the company's market share by selling to both groups and store customers.
Key Responsibilities
Scrubs & Beyond is the largest retailer of medical apparel in the U.S., founded in 2000 with a simple but powerful idea: the retail experience for healthcare professionals should be as exceptional as the people it serves. From the beginning, we've been focused on transforming the way medical professionals shop-with better products, better service, and a better experience.
We Believe
- What we wear changes how we feel.
- How we feel changes how we do our jobs.
- How we do our jobs changes lives.
Why You'll Love Working Here
- Free scrubs to keep you looking and feeling your best
- Generous employee discounts
- Monthly bonus opportunities
- Benefits available to all employees
- Development and career advancement in a growing company
As the Store Manager at Scrubs & Beyond, you are responsible for overseeing all aspects of store performance. This includes ensuring every team member is engaged and achieving key results while delivering a world-class guest experience. You will manage store operations such as scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety.
In addition to operational management, you will lead, develop, and motivate your team, implementing strategies to drive sales and meet business goals in a competitive marketplace. By collaborating with your leadership team, you will coach and cultivate a high-performing team that consistently meets or exceeds expectations. You will also play a key role in growing the company's market share by selling to both groups and store customers.
Key Responsibilities
- Drive business results by analyzing trends, maximizing daily sales, and developing team members to achieve business goals
- Oversee expense budgets, payroll management, and ensure adherence to procedures
- Establish new and preserve long-term customer relationships by cultivating and maintaining relationships with local healthcare providers and adhering to outreach expectations
- Create an exceptional customer experience by having a strong presence on the sales floor and modeling optimal selling behaviors
- Foster continuous learning and development for all team members by providing regular feedback, coaching, mentoring, and leading performance management efforts in an equitable and consistent manner
- Identify opportunities to generate traffic to your store by promoting brand awareness within the market through a strong networking ability
- Recruit top talent and continuously elevate your team by actively networking to identify and attract qualified candidates
- Ensure team members adhere to company policies and present a professional image
- Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, and managing product receipts
- Execute and maintain strong visual merchandising standards
- Lead through the Kindthread Core Values, inspire innovation, and maintain a high-performance culture
- Possess in-depth retail expertise
- Have at least 4-6 years of experience managing a retail store as a store manager or relevant experience
- Proven track record of consistently meeting or exceeding personal and overall store sales targets
- Strong understanding of business operations, including P&L, budgeting, payroll, and retail KPIs
- Ability to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
- Must be able to work a 40 hour work week
- Have an entrepreneurial spirit and passion for the evolving retail landscape with a proactive approach to business growth
- Ability to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued
- Strong in training, sales, and operations, ensuring a well-rounded approach to store management
- Create and ensure a cohesive work environment that inspires engagement
- You are enthusiastic about coaching and mentoring a team and inspired to lead by example
- Strong networking skills with the ability to generate leads and grow the business
- Exceptional time management and the ability to prioritize effectively
- Constantly standing and walking
- Constantly reaching, pushing, pulling, grasping
- Frequently stooping, kneeling, crouching
- Lifting up to 20 pounds and occasionally lifting up to 50 pounds
- Climbing and descending ladders and step stools