Car Wash Shift Leader Expert

Full job description

Join Scrub Brothers Car Wash Today! Where our mission is to make every car owner look good getting where they are going!

Scrub Brothers Car Wash is a growing, community oriented, family-owned business seeking dedicated and responsible individuals to join our team as a Shift Leader / Customer Experience Representative. As a new business with ambitious growth goals, we are looking for goal oriented, customer focused, ambitious and disciplined leaders to help us drive our success and growth goals.

At Scrub Brothers Car Wash, our passion for cars and our commitment to car care excellence unite to provide a professional and memorable experience for all our customers. Born from the love and pride we all share for our vehicles, our business is more than just a service, it’s a testament to the joy a clean car brings to our lives. Founded by two brothers and their father, this family owned and run operation is driven by providing a great service, aiming to deliver not just a wash, but an uplift in every customer’s spirit with each visit. Our mission is to create smiles, create a great environment, and provide an experience that makes our customers want to come back. 100% customer satisfaction.

Do you want to learn how to become a leader? Learn what it takes to manage and run a business? If so, we want to hear from you!

As a Scrub Brothers Car Wash Shift / Team Leader, you’ll play a key role in daily operations, ensuring the highest level of customer satisfaction, assisting the management team, and most importantly, setting an example for your team by exceeding expectations yourself.

Additional core values and expectations:

We are looking for leaders who:

• Strive for continuous growth and improvement in both themselves personally and professionally.
• Take pride in their work and embrace our customer service, workplace culture, and leadership challenges.
• Hold themselves and others accountable to the highest standards and work ethics.
• Are open and honest in every aspect of our business.
• Are dedicated and have pride in their job, our service, our quality, and our customer satisfaction.

Your Role as a Shift Lead / Customer Service Representative includes:

• Customer Service: providing friendly and enthusiastic interactions with customers; welcoming customers; providing customers with your attention and dealing with any issues; helping customers out with their needs; and promoting the value and benefits of our unlimited wash memberships.
• Product Knowledge: knowledge of all our wash products and features; understanding the value of each wash package and the benefits of each wash package so you can better educate our customers on the real value of membership with Scrub Brothers.
• Operations: safety knowledge to ensure everyone is operating the tunnel using all Scrub Brothers safety procedures; assist in opening and closing the business; enrolling customers in our Scrub Club unlimited wash clubs, loyalty program, and text club; prepping vehicles; guiding vehicles onto the wash tunnel conveyor; monitor equipment and chemicals to ensure smooth, safe, and efficient operations at all times.
• Equipment and Facility Maintenance: assist in regular daily, monthly and/or emergency equipment maintenance; assist in daily facility maintenance and cleaning; ensure all opening and closing checklist items are performed and checked off.
• Leadership Expectation: act as a key stakeholder responsible for opening and closing procedures; take charge and manage staff in the absence of either an Assistant Site Manager or Site Manager; hold all team members accountantable for following all safety procedures, work ethic, Scrub Brothers culture, and duties of their job; and continue to mentor/train all team members on all aspects of the job including how to sell our unlimited wash memberships .
• Attention to Detail: conduct tunnel and equipment checks on a frequent basis throughout the day to look for any issues; perform vehicle checks to ensure wash performance is upheld and we maintain 100% customer satisfaction; uphold our "Scrub Brother Culture" standards; assist customers with any assistance they need; and ensure each wash meets and exceeds customer expectations.

Scrub Brothers offers multiple paths for career advancement. We are a growing business seeking strong and experienced leaders needed for our expansion. Shift Leads who demonstrate dedication and commitment to all their job requirements above can move up to roles like Assistant Manager and Site Manager within a short period of time.

Why Choose Scrub Brothers Car Wash?

We’re offering more than a job – we’re offering a culture where hard work and pride in your job is rewarded. We strive to maintain an exciting team environment that’s fun and energetic with incentives that make success extremely satisfying and rewarding. We are a family business, so we strive to create a Scrub Brothers culture that reflects those family values where all of our hard-working leaders are rewarded and appreciated. We are excited about our business and its continued growth, and we are extremely dedicated to helping our team members succeed, learn, build leadership and management skills so they grow with us.

Make the change to Scrub Brothers Car Wash!

If you see yourself as a natural leader and want to further develop your customer service, operations management, sales, and team leadership skills, we want to hear from you! Apply today and take the next step in your career as a Shift Leader at Scrub Brothers Car Wash. Your desire to further develop your leadership skills will help drive our success, growth and your career path.

Ready to Join the Scrub Brothers Team? Apply Today!

What You Need To Bring To The Job!

• An energetic and passionate and friendly attitude.
• Have a high standard for work ethics, performance and expect the same of your team.
• Leadership that loves to inspire and motivate teammates to the same high standards of performance.
• A team player and the ability to work well as a member of a group, while leading the same group.
• An ability to stay detail focused by carrying out a given task with all the necessary details to get the task done well.
• The discipline to follow tasks and procedures.
• Ability to be on your feet for long periods of time.
• Willingness to work in all weather conditions.
• Drug screen and background check per state company and state guidelines.
• An entrepreneurial spirit inspired to perform well to earn more responsibility
• Motivated by the success that comes from helping others and service.
• Provide references.

Education

• High School degree
• Further education is rewarded

Experience

• At least one year of car wash experience.
• Must have a good understanding of car wash operations, car wash equipment, equipment maintenance, facility maintenance, car wash customer service, pay station POS experience, and experience selling unlimited wash plans.

Perks & Benefits

We offer above market compensation designed to support your personal success:

• Competitive Pay with uncapped monthly commissions
• Commission Opportunities
• Service Awards
• Free Car Washes for yourself and your family
• Flexible Scheduling
• Paid Training
• A Culture of Growth & Opportunity

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pay

• $16 - $18 an hour

Job type

• Full-time
• Paid holidays

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Work Location: In person

Salary : $16 - $18