Server and Visualization System Engineer

Job Responsibilities

• Provides Technology Support and Service, Develops and Maintains Systems, Applications, and Infrastructure Support.
• Leads\Develops strategies and processes to ensure that stakeholders’ needs are identified and
  met, commitments are delivered upon and that stakeholders receive superior quality service.
• Manages\Develops creative solutions to effectively handle difficult incidents, and various techniques to diffuse situations and keep stakeholder’s calm.
• Exhibits extensive knowledge of IT systems, applications, cloud computing and/or networks, and utilizes this knowledge to develop training for other technical supporters.
• Serves as a role model to others for translating complex and technical information, mentoring to junior engineers and operations teams.
• Develops and Maintains Systems, Applications, and Infrastructure.
• Follows IT security best practices, policies, and procedures in support of IT security programs.
• Analyzes user requirements, develops, and implements functional specifications and configurations for complex systems, and ensures requirements are met.
• Champions best practices within functional area to enhance IT solutions and improve processes and results.
• Champions recommendations and improvements to system and process performance and functionality.
• Monitors and manages overall system and recommends solutions to hardware or software problems and issues.
• Maintains IT systems and performs regular proactive maintenance and system updates.
• Participates in the planning and execution of platform upgrades, patches, and lifecycle management.
• Maintains system documentation, SOPs (Standard Operating Procedures), and architectural diagrams.
• Participates in on-call rotation and support incident/problem resolution.
  Collaborates with other IT infrastructure teams on cross-functional projects and service delivery improvements

Qualifications

• Education Level: Bachelor’s Degree; Major: Computer Science, Information Technology
• VMware VCP, VCAP or VCIX Certification preferred
• Experience in lieu of required education is acceptable
• Customarily has at least 7 years of experience that includes: Systems engineering with a focus on VMware technologies, knowledge of server OS (Windows/Linux), and data disaster recovery strategies.
• Advanced hands-on experience managing large enterprise VMware vSphere environments based on: vCenter Server, ESXi, vSAN, and associated components.
• Familiarity with NSX (policy-based networking, basic troubleshooting).
• High-Level experience with administering and handling hardware issues such as on Dell VxRail and Cisco UCS infrastructures.
• Exposure to VMware Aria Suite (vAria Operations, Automation, Automation Config (SaltStack) etc.) or similar automation platforms/tools.
• Performing virtual server administration in a large (500 ) server environment.
• Performing virtual server OS/software installation, configuration, and troubleshooting (MS Windows Server 2019/2022/2025, and Linux-Based VMs/Appliances).
• Strong understanding of enterprise storage, networking, and data center operations.
• General understanding of Active Directory and Group Policy administration.
• Experience with scripting (PowerShell/PowerCLI, Python, or similar).
• Experience with VMC on AWS (VMware Cloud) is a bonus, not a requirement.
• Knowledge of other hypervisors (e.g., Hyper-V, KVM, Nutanix) is preferred but not required.
• Experience with VMware Tanzu Platform is nice to have.

Job-Related Skills/Competencies

• Ability to effectively multi-task and adapt to changing business priorities.
• Excellent attention to detail.
• Willingness to learn new technologies.
• Superior analytical and problem-solving skills.
• Ability to identify patterns and logical relationships.
• Excellent time management and organizational skills are required.
• Proven drive towards continuous improvement.
• Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
• Capable of clearly and accurately describe a design, implementation, configuration, or error when documenting or communicating.
• Superior customer service skills.
• Must possess a personal sense of urgency.
• Requires superior teamwork skills.