Branch Manager

Job Purpose:

Lead, inspire, and grow our Fort Wayne service team as Branch Manager — a hands-on, lead-by-example role reporting directly to the owner. You’ll work alongside and mentor crew leaders and technicians installing motorized screens and awnings, three-season rooms, screened porches, and performing screen and window/door repairs, while helping to build a high-performing, customer-focused operation.

Key Responsibilities:

• Be a player and a coach: complete installations of our products while overseeing a team of technicians.
• Lead and energize the team: foster teamwork, motivation, and positive employee relations.
• Coach for success: develop crew leaders and technicians through clear guidance, recognition for excellence, and timely, respectful correction when needed.
• Run daily operations: oversee scheduling, project timelines, employee hours, and ensure projects finish on time and on budget.
• Coordinate projects end-to-end: plan, assign, and manage jobs efficiently, working closely with customers and crews.
• Deliver outstanding customer experiences: communicate professionally, resolve concerns quickly, and represent Screenmobile professionally.
• Ensure quality and safety: review work to meet project specs and safety protocols, train staff on proper use of tools, equipment, and materials.
• Review and approve team hours and resolve any clock-in/out issues.
• Maintain accurate and appropriate inventory levels to support current and upcoming projects.
• Ensure team members have the appropriate tools, materials and training needed to complete all tasks and responsibilities.
• Periodically engage in sales by presenting solutions and building relationships with homeowners, builders, property managers, contractors, and business owners.

Requirements:

• A minimum of 5 years’ hands-on construction experience, preferably in exterior improvements, remodeling or new construction.
• Experience managing crews and construction projects from start to finish.
• Professional appearance, positive attitude, strong communication and problem-solving skills.
• Strong work ethic and unquestionable integrity.
• Valid driver’s license with insurable driving record and reliable transportation.
• Experience using email, phone and various technologies to support the business.
• Ability to lift up to 75 pounds, work on ladders/heights, and work in varied weather conditions for extended periods.
• Availability to work 12-14 hours per day, 50-60 hours per week, evenings and weekends during our busy season (March – November).