What are the responsibilities and job description for the Service Captain position at Scratch Restaurants Group?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
- Wellness resources
We are hiring a Restaurant Captain who has a strong understanding of fine dining service and general restaurant service operations. You will play a pivotal role in orchestrating the guest experience while supporting the team in the dining room, ensuring each guest receives warm, attentive, and knowledgeable hospitality that reflects our Michelin-starred standards.
With five consecutive years of Michelin recognition, Pasta Bar offers an intimate and
immersive chef’s counter experience built around a 12-seat tasting menu. We’re looking
for a hospitality professional who thrives in a refined, guest-facing role and brings both
luxury service expertise and genuine warmth to every service. If you're a motivated
individual with a love for hospitality and a drive for excellence, we’d love to meet you.
The Service Captain Responsibilities include but are not limited to:
• Working as part of an established team to deliver exceptional dining experiences and ensure
flawless service execution in a warm and hospitable environment
• Delivering a relaxed but refined service throughout each stage of the guest journey
• Guiding guests through the tasting menu while building lasting relationships to encourage
repeat visits
• Maintain consistent steps of service with precise attention to detail
• Anticipating guest needs and personalize each interaction with care, timing, and
professionalism
• Contributing actively to pre-service and post-service, training sessions, and feedback loops that
support team growth
Candidate Qualifications:
• Proven success as a Service Captain, Sommelier, or Server in a fine dining establishment
(Michelin-starred experience is a plus!) for a minimum of 3 years.
• Possess a warm, professional demeanor with a passion for service excellence, attention to
detail, and hospitality
• Has the ability to provide a thoughtful, accurate, and precise service while creating lasting
memories for our guests
• Clear communicator with the ability to lead by example and support team members in real time
• Ability to work gracefully under pressure in a fast-paced environment
• Have open FULL TIME availability to work nights and weekends, including Holidays from 1pm-
Close. Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol
certifications
What We Offer:
• Competitive Livable Compensation
• Daily Team Meals
• Quarterly Restaurant Group Dining Stipend, after 60 days of employment
• Accrued PTO and Sick Paid Time Off
• Insurance Options (Health, Dental, Vision, Life, Accident, Pet, etc..)
• Optional FSA, Commuter, and Dependent Care Deduction Options
• Referral Bonuses
• 401K Retirement Options with Employer Matching
• Continuing Education Stipend, after 1 year of employment
With five consecutive years of Michelin recognition, Pasta Bar offers an intimate and
immersive chef’s counter experience built around a 12-seat tasting menu. We’re looking
for a hospitality professional who thrives in a refined, guest-facing role and brings both
luxury service expertise and genuine warmth to every service. If you're a motivated
individual with a love for hospitality and a drive for excellence, we’d love to meet you.
The Service Captain Responsibilities include but are not limited to:
• Working as part of an established team to deliver exceptional dining experiences and ensure
flawless service execution in a warm and hospitable environment
• Delivering a relaxed but refined service throughout each stage of the guest journey
• Guiding guests through the tasting menu while building lasting relationships to encourage
repeat visits
• Maintain consistent steps of service with precise attention to detail
• Anticipating guest needs and personalize each interaction with care, timing, and
professionalism
• Contributing actively to pre-service and post-service, training sessions, and feedback loops that
support team growth
Candidate Qualifications:
• Proven success as a Service Captain, Sommelier, or Server in a fine dining establishment
(Michelin-starred experience is a plus!) for a minimum of 3 years.
• Possess a warm, professional demeanor with a passion for service excellence, attention to
detail, and hospitality
• Has the ability to provide a thoughtful, accurate, and precise service while creating lasting
memories for our guests
• Clear communicator with the ability to lead by example and support team members in real time
• Ability to work gracefully under pressure in a fast-paced environment
• Have open FULL TIME availability to work nights and weekends, including Holidays from 1pm-
Close. Overtime may be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol
certifications
What We Offer:
• Competitive Livable Compensation
• Daily Team Meals
• Quarterly Restaurant Group Dining Stipend, after 60 days of employment
• Accrued PTO and Sick Paid Time Off
• Insurance Options (Health, Dental, Vision, Life, Accident, Pet, etc..)
• Optional FSA, Commuter, and Dependent Care Deduction Options
• Referral Bonuses
• 401K Retirement Options with Employer Matching
• Continuing Education Stipend, after 1 year of employment
Salary : $75,000 - $85,000