What are the responsibilities and job description for the Production Support Developer position at SCRAM Systems?
Job Description
Job Summary:
We’re looking for a Production Support Developer to support and improve our electronic monitoring platform used by law enforcement and community supervision agencies. This isn’t basic IT support. You’ll handle real-world issues involving GPS ankle monitors, cloud-based tracking tools, and the systems that support community supervision agencies.
You’ll need solid technical skills in SQL Server, Microsoft .NET, and Azure Cloud, plus the ability to analyze issues, communicate clearly with users, and translate feedback into actionable improvements.
This role is equal parts technical problem-solving and customer interaction. Your work will directly impact public safety outcomes by ensuring the reliability of tools used by law enforcement and courts every day.
Duties/Responsibilities
Experience and Skills
Job Summary:
We’re looking for a Production Support Developer to support and improve our electronic monitoring platform used by law enforcement and community supervision agencies. This isn’t basic IT support. You’ll handle real-world issues involving GPS ankle monitors, cloud-based tracking tools, and the systems that support community supervision agencies.
You’ll need solid technical skills in SQL Server, Microsoft .NET, and Azure Cloud, plus the ability to analyze issues, communicate clearly with users, and translate feedback into actionable improvements.
This role is equal parts technical problem-solving and customer interaction. Your work will directly impact public safety outcomes by ensuring the reliability of tools used by law enforcement and courts every day.
Duties/Responsibilities
- Investigate and resolve production issues tied to offender monitoring systems.
- Use SQL, .NET, and Azure tools to analyze behavior, identify bugs, and propose fixes.
- Work closely with monitoring center staff, agency users, and internal teams to clarify system behavior.
- Clearly explain technical functionality and processes to non-technical users.
- Act as a technical point of contact for internal users and external agency partners during issue investigation.
- Collect and document customer feedback related to system issues and enhancement requests.
- Help validate system updates and ensure they meet operational requirements.
- Document and maintain logs of known issues, workarounds, and resolutions.
- Stay informed on platform updates, new features, and relevant compliance standards.
Experience and Skills
- Experience in software support, application development, or technical operations.
- Strong knowledge of SQL Server (queries, debugging, stored procedures).
- Experience with Microsoft .NET applications.
- Familiarity with Azure Cloud services and tools.
- Clear, concise communication skills—written and verbal.
- Strong analytical thinking and attention to detail.
- Comfortable interacting with law enforcement or government customers.
- Experience in public safety or criminal justice technology is a plus.
- Bachelor’s degree in computer science, Engineering, or a related field (or equivalent professional experience).
- 2 years of experience in software support, application development, or technical operations
- Sitting: Over 70%
- Standing: 41-70 %
- Fine Motor Movements: Over 70%
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.