Operations Support Representative (Electronic Monitoring)

ON-SITE POSITION located at 1750 E. Main Street, Suite 80, St. Charles, IL 60174

BILINGUAL SPANISH

POSITION PURPOSE

The SCRAM Equipment Installer will perform equipment installation, removals and maintenance of SCRAM equipment. Responsible to act as Court Liaison and general support for daily operations of the SCRAM System Electronic Monitoring (EM) program which include Alcohol Monitoring (ankle monitor and a hand held device), House Arrest and GPS.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

Equipment Installation and Maintenance-Daily Tasks

• Performing equipment installations and removals for each servicing location and county jail
• Performing equipment maintenance which includes battery, faceplate and strap changes
• Promoting EM referrals from courts when participants are sentenced to EM
• Collecting EM monitoring fees from participants during equipment installations, maintenance and removals
• Entering participant’s personal data and management notes into supporting systems during equipment services and from all office visits or phone interactions
• Make phone calls and schedule appointments for equipment services that include installations, maintenance and removals.
• Answer participants’ questions re the proper care and maintenance of the EM equipment

General Duties:

• Informing clients of current and past due amounts for electronic monitoring as appointments are made
• Performing physical inventory counts and perform reconciliations with inventory records
• Answering phones for 3 office locations throughout IL and be willing to work in physical locations if needed
• Contacting participants when EM scheduled communications have been missed
• Preparing Compliance and Non- Compliance Reports as required by courts or agencies
• Preparing Agency and Court Reports using formats requested on each client monitored and being able to testify in court on the prepared report
• Working closely with Business Development Manager, Operations Manager and Staff to perform miscellaneous duties
• Performing other duties as assigned

Expectations of the Job:

• Working in a small or single office space while performing SCRAM Systems tasks
• Interacting with participants who are on probation or parole for multiple DUI or other criminal acts requiring locations tracking
• Collecting money from participants who may be unemployed or relying on others e.g. family or friends to pay fees
• Explaining the do’s and don’ts to participants who are court ordered to be on EM
• Treating participants with dignity although may not approve of actions requiring EM
• Interacting with court personnel -judges, attorneys, court administrators, DA’s, ASA’s
• Understanding that failure to comply with EM requirements could require participant being incarcerated
• Knowing that this job is not to fix the participant but to only administer/comply with the court order for EM

EDUCATION/CERTIFICATION

• Bachelor’s degree in criminal justice preferred, or equivalent experience

EXPERIENCE REQUIRED

• Minimum of three years in Criminal Justice, Probation or related field
• Bilingual Spanish a plus.

SKILLS/ABILITIES

• Strong technical skills with computers and smart phone applications
• Advanced Excel and Word skills
• Well-organized and ability to multitask
• Strong interpersonal communication and diplomacy skills
• Team player and relationship oriented
• Self-motivated and self-sufficient while performing job responsibilities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
From: SCRAM Systems