What are the responsibilities and job description for the Dispatcher position at SCR Towing & Recovery?
Job Overview
SCR Towing & Recovery is looking to add a dependable dispatcher to the team to keep our drivers moving and our day-to-day operations running smoothly.
Duties:
- Answering phone calls and obtaining the necessary information to efficiently dispatch our drivers and equipment to the scene
- Dispatch calls to drivers based on location, availability, urgency, and equipment
- Monitor drivers and active calls throughout the shift and adjust the schedule as new calls come in
- Communicate with customers regarding ETAs, pricing, delays, and service updates
- Coordinate calls with police departments, repair shops, dealerships, insurance companies, motor clubs, and other accounts
- Enter and update calls accurately in the dispatch system (Towbook)
- Help drivers troubleshoot issues that come up while they're on a call
- Handle multiple phone lines and service requests at the same time
- Take payments and accurately document completed calls when needed
- Keep track of pending calls and communicate important information during shift changes
- Assist with other day-to-day office and towing operations as needed
Skills/Requirements:
Candidates should have proficient skills with a computer, as well as the ability to multitask. Experience is encouraged but not necessary as we will train the correct candidate.
Compensation:
Pay will be based on experience and your ability to grow and handle the duties of the position, beginning at a base pay $50,000 per year. Candidates with class C drivers licenses, or those willing to obtain one, will be compensated at higher rate.
Pay: From $50,000.00 per year
Benefits:
- Professional development assistance
- Referral program
Work Location: In person
Salary : $50,000