Manager, Business Solution Architecture

At SCP Health, What You Do Matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why You Will Love Working Here

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
  
  

Key Responsibilities

Team Leadership & Development

• Manage and mentor a team of Business Solution Architects, providing guidance, coaching, and performance feedback.
• Oversee workload distribution, prioritize initiatives, and ensure timely delivery of projects across Salesforce and enterprise applications.
• Foster a culture of collaboration, continuous learning, and accountability within the team.
  
  

Hands-On Solution Design & Business Engagement

• Actively lead and participate in discovery and solutioning sessions with business stakeholders and technical teams for Salesforce, QGenda, mySCP portal, and related applications.
• Translate complex business needs into functional designs aligned with platform capabilities.
• Review and approve solution designs while contributing to critical configurations and integrations.
  
  

Strategic Architecture Across Platforms

• Define and enforce functional architecture standards across Salesforce and enterprise applications.
• Collaborate with technical architects to design scalable, secure, and well-structured solutions.
• Develop and maintain architectural roadmaps aligned with enterprise goals and evolving business needs.
  
  

Cross-Functional Partnership

• Work closely with Product Owners and PMO to manage demand, prioritize features, and track dependencies.
• Partner with integration and data teams to ensure accurate and consistent data flow between Salesforce, QGenda, mySCP portal, and other systems.
• Influence data governance and integration standards to support compliance and quality.
  
  

Governance, Security & Compliance

• Promote and enforce platform governance standards, including naming conventions, development practices, and access controls across all applications.
• Ensure security and compliance requirements are embedded in all solution designs.
  
  

Agile Delivery Oversight

• Lead Agile ceremonies such as backlog grooming, sprint planning, demos, and retrospectives.
• Ensure sprint commitments are met and defects are resolved promptly.
• Support UAT and change management activities to drive adoption and minimize risk.
  
  

Continuous Improvement & Innovation

• Stay current on Salesforce product releases and best practices, as well as updates for QGenda and mySCP portal.
• Identify opportunities for platform optimization, automation, and user experience enhancements.
• Champion innovation and continuous improvement within the team.
  
  

Qualifications

Experience:

• 8–10 years in business analysis, solution design, or architecture roles.
• 3 years in a leadership or managerial capacity.
• Hands-on experience with Salesforce and enterprise applications such as QGenda and mySCP portal.
• Familiarity with healthcare or regulated environments preferred.
  
  

Technical & Platform Skills

• Deep understanding of Salesforce platform concepts (data model, security model, automation, flows).
• Exposure to integrations and data flow design across multiple applications.
• Proficiency with tools such as JIRA, Confluence, Lucidchart.
  
  

Certifications (Preferred)

• Salesforce Administrator (required).
• App Builder or Architect certifications (preferred).
  
  

Soft Skills

• Strong leadership and team management skills.
• Excellent communication and facilitation abilities.
• Strategic thinker with hands-on problem-solving capability.
• Proactive, collaborative, and highly motivated to deliver value.