Account Development Representative

Location: East Orlando, FL - 162; 8412 McCoy Road, Suite 400, Orlando, Florida - 32822

Pay: $22 - $28 performance bonuses up to $2,500.

You want Benefits? You’ve got it! Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

Job Summary:

As an Account Development Representative (ADR), you'll own a dedicated book of approximately 500–700 customer accounts and grow them entirely over the phone. This is a proactive, outbound selling role – not order-taking. You'll build relationships with pool builders, service companies, and retailers, uncover what they're buying elsewhere, and increase share of wallet by showing how SCP/SPP can add value to their business. You'll work alongside our field sales team and Sales Centers to make sure every account gets the right level of attention, every day.

What You'll Do:

• Own and manage an assigned portfolio of approximately 500–700 accounts, developing a call plan and cadence that ensures consistent, proactive contact with every customer.
• Make a high volume of outbound calls to existing, lapsed, and underpenetrated customers to drive sales, margin growth, and share of wallet.
• Complete the full sales cycle by phone – identify needs, recommend solutions, quote, overcome objections, negotiate, and close.
• Monitor customer purchasing patterns to spot declining accounts, missing product categories, and cross-sell/upsell opportunities, and act on them quickly.
• Promote POOLCORP products, programs, early buy and seasonal promotions, and digital tools (including POOL360) to maximize customer purchasing through all of POOLCORP's channels.
• Win back lapsed and at-risk accounts and help convert prospects into active, loyal customers.
• Use a wide array of communication channels – phone, email, text, and virtual meetings – to stay connected and responsive to customers' real-time needs.
• Maintain accurate, timely records of all customer interactions, opportunities, and follow-up details in the CRM.
• Achieve or exceed shared metrics for daily outbound calls, customer conversations, sales growth, and account penetration.
• Partner with Territory Sales Representatives, Sales Center teams, and Customer Service to resolve issues and deliver a seamless customer experience.
• Report to the Sales Manager and collaborate with Sales Center and Regional Managers to grow the business.
Other duties as assigned.

What We're Looking For:

• 1–3 years of sales experience, ideally in inside sales, telesales, or account management within a distribution or B2B environment.
• A proactive, competitive hunter mentality – comfortable picking up the phone, starting conversations, and asking for the business.
• Proven ability to manage a large book of accounts, prioritize your time, and work in a fast-paced, metrics-driven environment.
• Excellent verbal communication, listening, negotiation, and objection-handling skills.
• Resilience, self-motivation, and disciplined follow-through.
• Comfort with technology, including CRM systems (Salesforce or similar), Microsoft Office, and multi-line phone systems.
• Pool, irrigation, building products, or trade distribution experience is a plus.
• Bilingual (English/Spanish) preferred.
• High School Diploma or GED; a two or four-year degree is a plus.

Looking to work for the best in the industry?
Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.