What are the responsibilities and job description for the Customer Service Representative position at Scouting America and Careers?
The Customer Service Representative is the first line of customer service for visitors and callers to the Dan Beard Council’s Scout Achievement Center. Responsibilities include welcoming guests, routing inquiries & phone calls, data entry, operation of point-of-sale software and other clerical work as required.
Responsibilities:
- Provide quality customer service to volunteers with a positive attitude.
- Answer incoming calls to the council general phone number and route calls to the appropriate staff member.
- Operation of point-of-sale software relating to receiving payments and sale of council merchandise.
- Perform data entry duties related to advancement and development.
- Perform administrative duties including organization, filing, email, printing, and other miscellaneous tasks.
- Other duties as assigned by Office Manager and Scout Executive.
Qualifications:
- High School graduate or equivalent
- A positive and cheerful attitude with an ability to provide exemplary customer service.
- Self-starter with the ability to work independently and a willingness to learn new things.
- Familiarity with Microsoft Office applications.
- Superior written and verbal communication skills
- Strong organizational skills and ability to meet deadlines.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Cincinnati, OH 45241 (Required)
Work Location: In person
Salary : $15