What are the responsibilities and job description for the Senior Systems Administrator position at Scoular?
About The Role
The Senior Systems Administrator resolves complex problems quickly and methodically in a fast-paced environment and helps lead Scoular’s AI-enabled operations practice. Approved AI assistants and automation are used as standard practice to accelerate diagnostics, harden systems and eliminate repetitive work — with this role accountable for validating AI-generated commands, scripts and findings before they touch production. As AI-assisted development increases the rate at which applications reach production, this role carries growing responsibility for security scanning and remediation, non-production data protection, observability, and the maintenance capacity that keeps the environment sustainable. The Senior Systems Administrator works independently and as part of a functional team, communicates effectively with internal customers and management, prioritizes effectively under pressure, and mentors others in safe, effective AI use.
Maintenance of Technology
Lead the maintenance, configuration and reliable operation of computer systems, network servers and all network connected components, driving automation and AI assistance to improve reliability and reduce manual effort.
AI-Assisted Troubleshooting and Problem Resolution
Comprehensively troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing impact. Use approved AI to accelerate log analysis, correlation and root-cause identification, validating all output before action.
Security and Vulnerability Management
Lead vulnerability scanning, threat and log analysis, patch strategy and configuration hardening, ensuring critical findings are remediated before promotion. Support non-production data protection through masking of sensitive production-derived data, and support Intune-enforced device and AI security controls.
Observability and Maintenance Capacity
Ensure application and infrastructure monitoring is routed to active team channels rather than email alone, and maintain visibility of applications, ownership and maintenance load as the application portfolio grows through AI-assisted development.
Technical Documentation and Runbooks
Create and provide technical documentation and specifications to IT staff and users, using AI to draft and maintain runbooks while owning technical accuracy. Ensure provisioning and operational runbooks have documented secondary owners rather than single points of knowledge.
Process Ownership and Customer Service
Create processes and procedures that other members of the IT team follow, follow documented processes and recommend improvements, with focus on converting manual operational work into automation. Support and improve departmental operations, maintain rapport with customers, follow the documented intake procedure, and create dashboards or reports related to SLAs.
Mentoring, Guidance and AI Enablement
Provide mentoring and guidance to more junior members of the IT staff in their concentration areas through formal or informal processes, including raising AI fluency and modeling safe, validated use of AI in operations and security.
About You
Scoular has been leading the way in safe, reliable, and innovative supply chain solutions for over 130 years. Our business is feed and food, transportation and logistics, and our people are our passion. In everything we do, we put relationships first and always leave room for what's possible. We are a $7.3 billion company filled with problem solvers and compassionate leaders committed to revolutionizing the future of agriculture. With 1250 employees and over 100 offices and facilities across North America and Asia, you can count on Scoular people. We are committed to building a culture of real inclusion for all employees. We support customers and communities around the globe and believe our workforce should reflect that diversity. Scoular Employee Resource Groups (ERGs) connect, support, and empower our people. Learn more about diversity and inclusion commitments here.
Our Benefits
The Senior Systems Administrator resolves complex problems quickly and methodically in a fast-paced environment and helps lead Scoular’s AI-enabled operations practice. Approved AI assistants and automation are used as standard practice to accelerate diagnostics, harden systems and eliminate repetitive work — with this role accountable for validating AI-generated commands, scripts and findings before they touch production. As AI-assisted development increases the rate at which applications reach production, this role carries growing responsibility for security scanning and remediation, non-production data protection, observability, and the maintenance capacity that keeps the environment sustainable. The Senior Systems Administrator works independently and as part of a functional team, communicates effectively with internal customers and management, prioritizes effectively under pressure, and mentors others in safe, effective AI use.
Maintenance of Technology
Lead the maintenance, configuration and reliable operation of computer systems, network servers and all network connected components, driving automation and AI assistance to improve reliability and reduce manual effort.
AI-Assisted Troubleshooting and Problem Resolution
Comprehensively troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing impact. Use approved AI to accelerate log analysis, correlation and root-cause identification, validating all output before action.
Security and Vulnerability Management
Lead vulnerability scanning, threat and log analysis, patch strategy and configuration hardening, ensuring critical findings are remediated before promotion. Support non-production data protection through masking of sensitive production-derived data, and support Intune-enforced device and AI security controls.
Observability and Maintenance Capacity
Ensure application and infrastructure monitoring is routed to active team channels rather than email alone, and maintain visibility of applications, ownership and maintenance load as the application portfolio grows through AI-assisted development.
Technical Documentation and Runbooks
Create and provide technical documentation and specifications to IT staff and users, using AI to draft and maintain runbooks while owning technical accuracy. Ensure provisioning and operational runbooks have documented secondary owners rather than single points of knowledge.
Process Ownership and Customer Service
Create processes and procedures that other members of the IT team follow, follow documented processes and recommend improvements, with focus on converting manual operational work into automation. Support and improve departmental operations, maintain rapport with customers, follow the documented intake procedure, and create dashboards or reports related to SLAs.
Mentoring, Guidance and AI Enablement
Provide mentoring and guidance to more junior members of the IT staff in their concentration areas through formal or informal processes, including raising AI fluency and modeling safe, validated use of AI in operations and security.
About You
- Bachelor's Degree required in Computer Science, MIS, or other relevant degree or other 4-year education and certification
- 4-7 years of progressive work experience in IT or related field
- Demonstrated use of AI assistants and automation to accelerate operational and security work
- Ability to validate AI-generated commands, scripts and security findings before acting on production systems
- Understanding of the risks of sensitive data in non-production environments and the controls that mitigate them
- Willingness and ability to coach others on safe, effective AI use
- Excellent PC skills. Advanced level of Microsoft Office Applications
- High Level of customer service orientation
- Ability to present informative, well-organized documentation and artifacts
- Able to work independently or in a team environment in a fast-paced environment
- Strong analytical, interpersonal, oral, and written skills
- Hands-on experience with vulnerability scanning, log analysis or detection engineering, including AI-assisted approaches
- Experience with data masking or equivalent non-production data protection controls
- Experience automating operational runbooks through scripting or AI assistance
- Familiarity with Microsoft Intune, Azure, and pipeline-based deployment across DEV / QA / PROD
- Comptia A and Network Certifications
- Working Knowledge of System / Network documentation and diagramming
- Working Knowledge of telecommunications, including LAN, WAN, routers, data communications, and connectivity
- Working knowledge of common security testing tools
- Experience conducting application security assessments or penetration tests
- Experience managing security incidents from identification through resolution
Scoular has been leading the way in safe, reliable, and innovative supply chain solutions for over 130 years. Our business is feed and food, transportation and logistics, and our people are our passion. In everything we do, we put relationships first and always leave room for what's possible. We are a $7.3 billion company filled with problem solvers and compassionate leaders committed to revolutionizing the future of agriculture. With 1250 employees and over 100 offices and facilities across North America and Asia, you can count on Scoular people. We are committed to building a culture of real inclusion for all employees. We support customers and communities around the globe and believe our workforce should reflect that diversity. Scoular Employee Resource Groups (ERGs) connect, support, and empower our people. Learn more about diversity and inclusion commitments here.
Our Benefits
- We offer competitive health plans that begin on the employee's first day -- there's no waiting period so you can be your best from the very beginning
- On top of your competitive base pay, you'll have an incentive opportunity, 401k safe harbor and additional company match
- Your hard work and dedication deserve a break. In addition to our 12 paid holidays, you'll receive vacation, sick and wellbeing time off
- We give you the opportunity to revolutionize your community. With 8 hours of paid volunteer time every year. We encourage team members to give back and make a social impact
- This position is eligible for annual incentive opportunities based on business and individual performance.