What are the responsibilities and job description for the Patient Access Rep I or II position at Scottish Rite for Children?
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Patient Access Rep I or II
Location:
Dallas - Hospital
Additional Posting Details:
Monday - Friday (4, 10 hour shifts)
Job Description:
Duties/Responsibilities
Job Posting Title:
Patient Access Rep I or II
Location:
Dallas - Hospital
Additional Posting Details:
Monday - Friday (4, 10 hour shifts)
Job Description:
Duties/Responsibilities
- Responsible for monitoring daily call center efficiency
- Maintain departmental processes by ensuring quality assurance
- Serve as a subject matter expert by supporting staff and downstream departments
- Responsible for the on-boarding of new hires
- Manage a high volume of incoming and outgoing telephone calls
- Accurately schedule and re-schedule patient appointments in a timely manner
- Accurately pre-register specific data elements prior to the patients scheduled date of service
- Effectively communicate and coordinate patient appointments with downstream departments
- Add insurance coverage and update the billing system to reflect the insurance status of the patient
- Responsible for completing assigned work queues
- Alter clinic schedules in electronic medical record (EMR)
- Assist with departmental coverage as requested
- High school diploma or equivalent required
- Associate's degree preferred
- Medical appointment scheduling experience preferred
- Knowledge of hospital call center duties are helpful
- Minimum typing speed of 40 wpm required
- Must possess excellent written and verbal communication skills
- Ability to manage multi-line phone system and headset needed
- Demonstrate basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults
- Good computer and public relations skills needed