Sales Director- Custom Jewelry Store

Job Summary

Scott's Custom Jewelers is seeking a dynamic and strategic Jewelry Sales Director to lead our $1 million custom jewelry store. This leadership role requires a seasoned sales professional with proven experience in sales, marketing and management, preferably with a jewelry background.

Scott’s is a 27 year old, customer-focused business. We are unique in that we design and manufacture each piece of custom jewelry, one at a time, on site.

The ideal candidate will oversees the sales and daily retail operations of our independent jewelry showroom and custom design studio. This role balances custom jewelry sales and repairs with standard store management, such as staffing, sales goals, and inventory, as well as the unique logistics of the custom jewelry design process.

The director acts as the vital bridge between our clients, CAD department, and on-site bench jewelers to ensure a seamless, high-end experience from initial sketch to finished piece.

This full time position is salaried, not commission based, with opportunities for advancement in marketing and strategic development. We encourage work/life balance with no evening work hours.

Scott’s is an inclusive, creative, fast-paced company with a fun, casual work atmosphere.

Key Responsibilities

• Daily Operations: Manage opening/closing procedures, staff scheduling, showroom aesthetics, and daily security protocols for high-value inventory.
• Custom Process Pipeline: Oversee the workflow of custom design appointments, tracking timelines between client consultations, CAD approvals, bench production, custom jewelry completion, customer presentation and follow-up.
• Team Leadership: Train and motivate sales staff in both retail selling techniques and the technical vocabulary needed to explain custom design options.
• Vendor & Inventory Control: Manage loose gemstone and metal inventories, coordinate with casting or jewelry supply vendors, and curate the retail showcase.

Key Skills Required

• Sales Experience: Three years of full time sales experience, preferably in a luxury service or retail environment.
• Project Management: Exceptionally strong organizational skills to manage multiple custom client timelines simultaneously
• Interpersonal Excellence: Ability to communicate clearly with both creative artists (jewelers) and retail clients
• Jewelry Knowledge A Plus: Familiarity with the jewelry manufacturing process (casting, setting, metal types) to accurately quote prices and timelines to clients

This role offers an exciting opportunity for a motivated leader eager to influence our company's growth trajectory through innovative strategies and exceptional team management. If you possess the expertise in cus relations, technical solutions, and business development necessary to excel as our Sales Director, we invite you to apply today.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• Sales: 3 years (Required)
• Jewelry sales: 1 year (Preferred)

Work Location: In person

Salary : $75,000 - $80,000