What are the responsibilities and job description for the Customer Service Representative- Manufacturing Facility position at Scott Manufacturing?
Scott Manufacturing, LLC is now seeking a self-motivated individual with prior experience working in an Office environment to help with First Shift clerical responsibilities. Scott Manufacturing has been in business for over 75 years with multiple facilities located Nationally, with Oklahoma City being one of its largest. We are looking for a customer satisfaction driven individual that wants to become a long-term member of our fast growing and evolving team. We strive to encourage a collaborative environment, which we believe is incredibly important for the innovation and representation of our work culture.
Main Responsibilities:
· Customer interactions via phone and email
o High focus on quick responses and problem solving.
· Team-focused mentality
o Working with the other CSRs in the office and our sister plants to meet our daily customer goals, as well as members of our warehouse floor to complete the needed tasks.
· Daily clerical and office duties which can include:
o Operation of a label printer and printing out numerous labels for our Work Ticket packets.
o The printing and organization of the Work Ticket packets with quality audits.
· Keeping an organized workstation with office filing to keep a professional looking environment.
· Collaborating between our Corporate office and inhouse quality department in the creation of samples for new and existing customers.
· Maintaining logs in our system that follow our quality and corrective action guidelines.
Preferred Experience:
· Previous experience in a manufacturing environment preferred.
· Being proficient in the following:
o Microsoft Excel
o Microsoft Word
o Outlook
· Knowledge that would be a plus:
o Sage
o Sharepoint
This position requires the employee to be at a desk for most – if not all – of the working day. Stand-up desks are available. You must be comfortable with working on a computer, speaking with customers to resolve issues, and the handling of physical records.
Expected hours: No less than 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $39,616 - $57,015