What are the responsibilities and job description for the Customer Service Representative Auto and Home Insurance position at Scott Goodman Insurance?
Benefits:
Benefits/Perks
Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.
We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.
Qualifications
Responsibilities
- Competitive salary
- Flexible schedule
- Opportunity for advancement
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability
Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.
We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.
Qualifications
- To Apply: Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.
- Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
- Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
- Experience working with multiple carriers
- High school diploma/GED required, Bachelor’s degree preferred
- Excellent customer service skills
Strong verbal and written communication abilities to explain policies, coverage options, and claim
procedures to customers - Highly organized with strong time management skills
- Proficiency with Office Software
Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools - Bilingual (not required)
Responsibilities
- Service personal auto, homeowners, renters, and related casualty policies
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Answer customer inquiries, complaints and resolve issues
- Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
- Maintain detailed records of client interactions
- Review audits and/or policies
- Multitasking Ability: capability to manage multiple customer request and administrative task at once
- Self Motivated
- Collaborative Team Member
We’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.
Salary : $18 - $22