Convention Services Manager

SUMMARY

Oversees the details of events booked at Ambassador. Tasks include a broad range of administrative, logistical and customer service-related activities. Individual in this position becomes the primary liaison between the Sales Department and the Banquet Department. Ensures all details for each function are identified and placed on the BEO.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Provide detailed management of meetings and events.

· Primary liaison between the Sales Department and the Banquet Department.

· Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action; always remaining one step ahead of the client in anticipation of their needs, guaranteeing that each client's expectations, requirements and requests are being met.

· Ensure complete and regular follow-up with all details to ensure that client requirements and expectations are being met. Communicate with the appropriate staff in advance to ensure any deficiencies are corrected.

· Ensure that all necessary information is obtained from the client in a timely and accurate manner. Communicate client requirements and requests to appropriate parties. Communicate regularly with clients via telephone contact, written correspondence, and in person, on policies and procedures as they relate to the coordination of their events.

· Provide timely response to phone calls and messages, ensuring the messages are returned. Address all client concerns as they develop ensuring prompt resolution.

· Communicate operational problems as they arise to banquet management.

· Maintain BEO or event files, making sure they are kept organized and current with all information.

· Attend regular designated meetings to provide status of events and bring issues to the attention of management to ensure timely resolution.

· Prepares and submits for approval any invoices to be paid.

· Exemplify a positive can do attitude and lead by example. Foster and promote a cooperative working climate maximizing employee morale.

· Addressing complaints and resolving problems.

· All other duties as assigned.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Excellent follow-up, time management and organizational skills.

· Strong customer service orientation and associated skills.

· Must be completely fluent in English, both written and oral. Must be well spoken.

· Ability to follow and promote adherence to company policies and procedures.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

· Proficiency with the following software is required: Word Perfect, MS Word, Power Point, MS Outlook, and Excel.

· Ability to interface with internal departments to achieve goals

· Ability to network and build strong relationships

· Excellent organizational skills, critical thinking, and the ability to meet deadlines

· Ability to prioritize and handle multiple projects simultaneously in a fast-paced environment

EDUCATION and/or EXPERIENCE

· Must have two years of work experience in hotel industry

· Bachelor’s degree is preferred but not necessary.

· Excellent skills developing approaches to meet client needs/demands while staying within project budget guidelines.

· A minimum of three years prior related experience in event planning.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS/WORK ENVIRONMENT the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· First Shift, Monday – Friday, 40 hours per week.

· Ability to work in fast paced environment.

· Ability to position one’s self to maneuver or adjust various materials weighing up to 20 lbs.

· Operate a variety of standard office equipment including a computer terminal, telephone, and a 10-key calculator.

· Ability to operate a copy and fax machine, which requires continuous and repetitive arm, hand, and eye movement.

· Ability to successfully and safely operate a vehicle.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person