Support Services Specialist — Operations Department; Collinsville Branch 

Banking • Full-Time • Operations

Scott Credit Union is hiring a Support Services Specialist in Collinsville, IL to provide exceptional support to our team and members, ensuring smooth operations across departments. If you’re detail-oriented, enjoy problem-solving, and thrive in a collaborative, service-driven environment – we’d be excited to welcome you to our award-winning team. 

Schedule: Full-time | Monday-Saturday

Work Location Status: Fully on-site for the first 30-90 days at the Collinsville, IL branch. After successful completion of probationary period, position may be eligible for hybrid or remote work. 

*Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.

About the Role

Provides support for various operational systems and processes.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

What You’ll Do

• Provide procedure, deposit account, or loan support to back office and branch personnel by telephone, email, or helpdesk ticket. 
• Process share and loan recasts or corrections, or member research requests such as check copies, statements and ACH information.
• Manage annual tax document processing which includes testing and validating data, processing tax corrections, and balancing. 
• Manage Medallion users, including activating, deactivating, and monitoring report to ensure users remain certified.
• Serves as administrator for Operation systems. This includes onboarding new users, modifying accesses upon employee change in duties, deactivating users, and resetting passwords.
• Serve as a tester to new operational systems, workflows, or upgrade, and provide feedback prior to implementation. 

What You Bring

• High School diploma or equivalent.
• Minimum three years of customer service experience in a financial institution.
• Personal computer experience to include Microsoft Windows Applications.

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

member support specialist, customer support services, operations, financial institution, support