Assistant Branch Manager — Branch Network Department; Troy Branch

Banking • Full-Time • Branch Network

Scott Credit Union is hiring an Assistant Branch Manager in Troy, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.  

Schedule: Full-time | Monday–Friday; Saturday rotation as scheduled

Work Location Status: Fully on-site at the Troy, IL Branch.  

About the Role

The Assistant Branch Manager I/II is responsible for the day to day operations of the branch. The Assistant Branch Manager will ensure the branch’s success in the Branch Manager’s absence. This includes working with employees to ensure exceptional member service is offered, members are educated around SCU products and services, tasks are completed, and the branch runs efficiently.  

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

What You’ll Do

• Coach, lead and motivate branch employees: promote participation in cross sales of products and services: provide training where applicable. Meets with employees regularly or an individual and group basis to establish and reinforce sales/service goals.
• Develops, plans, and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery.
• Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress, and provides feedback. 
• Ensures branch reports and task are completed with accuracy and meets deadlines. Reviews and research errors and ensure accountability of those involved as well as recognizing training and coaching opportunities.
• Inputs consumer loan applications in accordance with SCU loan policy and federal lending regulations, counsels and advises members on financial situations and cross-sells credit union products and services. 
• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution.
• Participates in community activities to promote and market the branch and Scott Credit Union. 

What You Bring

• High school diploma or GED
• Minimum three years of diversified experience working in a customer service environment or a financial institution
• Personal computer experience to include Microsoft Office products, OR;
• Successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.