Senior Manager, USCM Operations

Requisition ID: 241723

Salary Range: 102,800.00 - 196,800.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, U.S. Cash Management Operations - Dallas, TX

Purpose

Responsible for managing cross-geographical Cash Management Operations teams in the US in successful day-to-day task delivery, target operating model execution and growth. The manager is responsible for ensuring strategies and solutions are executed / delivered in compliance with governing regulations, internal policies and procedures, and fostering a risk culture on the team focused on mitigating risks for clients and the Bank.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Ensure the effective & efficient delivery of day-to-day operations performance of cross-regional teams in support of Global Transaction Banking (GTB) Corporate and Commercial businesses: develops, measures, and acts on key performance indicators and service level agreements.
• Develop and leverage a robust understanding of supported and new GTB deposit and payment products to lead the team in addressing client & internal escalations timely & professionally, providing prompt resolutions & further troubleshooting issues as needed.
• Consistently identify & interpret areas of operational & process risk, driving the creation and maintenance of controls and increase efficiency through process improvements, automation, standardization, and straight through processing. Influence and provide requirements to change and technology solutions selections, enhancements and upkeep to meet evolving needs / demands of the portfolio and enable data driven decision making.
• Execute governance framework and resiliency planning with standardized practices/playbooks across hubs/teams to minimize fragmentation, duplication, and manual work arounds while ensuring seamless coverage.
• Drive the consistency and quality of the customer and internal stakeholder experience across all digital and in-person touch points
• Lead, manage and participate in internal and external audit obligations, ensuring timely request turnarounds and mitigating findings.
• Understand and manages teams in a manner consistent with the Bank’s risk appetite and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
  
  

Dimensions

• Manage a team of 3 direct reports, total team size of 11
• Supports Global Transaction Banking, Global Banking and Markets and other global utilities.
• Coverage and support spanning Canada, United States and Mexican stakeholders.
• Usage of up to 10 in-house or external accounting or reporting systems.
• Exposure to regulatory bodies such as Federal Reserve Banks, NY Department of Financial Services or Canada Deposit Insurance Corporation.
  
  

Education & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration or related discipline preferred.
• Practical knowledge and 7 to 10 years of management experience in Transaction Banking Products with solid understanding of Corporate/Commercial Deposits and back office operational processes/interfaces and risk management techniques
• Excellent verbal and written skills with the ability to effectively communicate with external clients and internal partners.
• Must possess strong attention to detail, organizational, planning, time-management, problem solving & critical thinking skills.
• Possess the ability to be a self-starter and team player.
• Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  
  

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically & internationally.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

#Dallas #GTB

Location(s): United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.