Sales Associate- IMMEDIATE NEED- $18/hr

General Summary

The Sales Associate is responsible for delivering an exceptional customer experience by providing knowledgeable, attentive, and professional sales support. This role requires strong communication skills, a customer-focused mindset, and the ability to guide customers through the sales process to meet their needs.

Customer Service Responsibilities

Greet and engage customers in a warm, professional, and welcoming manner.

• Create a comfortable and positive shopping environment.
• Ask thoughtful questions to identify customer needs, preferences, and goals.
• Demonstrate patience, attentiveness, and helpfulness at all times.
• Recommend appropriate products and solutions that align with customer needs.
• Maintain consistent client follow-up to build lasting customer relationships.
• Represent the company with enthusiasm, punctuality, and a positive attitude.

Product Knowledge

• Maintain a thorough understanding of all products offered.
• Stay up to date on industry trends, product construction, materials, styles, fabrics, and manufacturer warranties.
• Use product knowledge to educate customers and support informed purchasing decisions.

Sales Orders

• Accurately complete all sales orders with detailed information to ensure customer satisfaction.
• Ensure all special-order sales contain the necessary specifications to place accurate manufacturer orders, include diagrams, measurements, and customer initials are required.

Phone and Text Communication

• Answer phone calls promptly in a friendly and professional manner.
• Respond to customer text messages through Podium with urgency, accuracy, and professionalism.

Showroom Floor Responsibilities

• Maintain a clean, organized, and professional showroom environment.
• Ensure all showroom merchandise is properly displayed and clearly priced.
• Assist with stocking accessories, merchandising displays, and maintaining signage with accurate product information.
• Uphold company standards for appearance and presentation of the sales floor.

Additional Duties

• Follow up with customers after delivery to confirm satisfaction and discuss future projects.
• Perform additional duties and responsibilities as assigned by management.

Schedule

• 37-38 hours per week
• Monday-Saturday
• One day off during the week
• Hours: 10:00am- 6:00pm
• Salary: $18/hr

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision Insurance
• Short- Term Disability 
• ESSL PTO- After 90 Days 
• 401(k) Eligibility begins after 6 months of continuous employment. Through voluntary deduction and is non-contributory by the employer.