Meter Reader

About the Role:

The Meter Reader plays a critical role in ensuring accurate and timely collection of utility usage data, which directly impacts billing and customer satisfaction. This position involves visiting residential and commercial properties to read electric power meters, ensuring data integrity and adherence to safety protocols. The Meter Reader must demonstrate professionalism and ethical behavior while interacting with customers and representing the company. This role requires physical stamina to climb ladders and navigate various terrains safely, as well as the ability to operate computers and related technology for data entry and reporting. Ultimately, the Meter Reader contributes to the efficient operation of utility services by providing reliable consumption data that supports billing accuracy and customer service excellence.

Minimum Qualifications:

• Valid driver’s license with a clean driving record.
• Ability to safely operate a motor vehicle and company equipment.
• Basic computer skills, including data entry and use of handheld devices.
• Physical ability to climb ladders and perform outdoor work in various weather conditions.
• Strong commitment to professionalism, ethical behavior, and customer service.

Preferred Qualifications:

• Previous experience in meter reading or a related utility field.
• Familiarity with electric power systems and safety standards.
• Experience working overtime and managing time effectively to meet deadlines.
• Training or certification in workplace safety or customer service.
• Ability to troubleshoot minor equipment issues independently.

Responsibilities:

• Accurately read and record electric power meter data from residential and commercial locations.
• Operate company vehicles safely while traveling to assigned meter reading routes.
• Use handheld computers or other electronic devices to input meter readings and report any irregularities.
• Climb ladders and access difficult-to-reach meters while adhering to all safety guidelines and protocols.
• Maintain professional and courteous communication with customers during meter reading visits.
• Report any damaged or malfunctioning meters to the appropriate department for repair or replacement.
• Work overtime as needed to meet deadlines and ensure timely data collection.
• Demonstrate and promote fair and ethical behavior in all interactions and job functions.

Skills:

The required skills are essential for performing daily tasks such as climbing ladders to access meters safely and operating computers to record and transmit data accurately. Dedication to professionalism and customer commitment ensures positive interactions and trust with the community served. The ability to work overtime allows flexibility to meet operational demands and deadlines. Safely operating a motor vehicle is critical for traveling between multiple locations efficiently and without incident. Demonstrating and promoting fair and ethical behaviors fosters a respectful work environment and upholds the company’s reputation.