Human Resource Specialist l - $22.50 per hour DOE

Primary Functions
• Responsible for resolving employee and HR customer telephone and/or electronic
inquiries and service requests for the HR COE (Center of Expertise) areas including but
not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and

Employee & Labor Relations
• Educates employee and HR customers on company practices/policies and tools to
encourage them to resolve questions on their own.
• Daily phone work using call management system.
• Supports managers, employees, and HR staff in the execution and consistent application
of core HR processes and activities, provides solutions, coaches and counsels
• Owns HR case management process including opening cases (tickets), managing
customer expectations, managing escalations, and closing cases; develops solutions by
collecting and analyzing information
• Provides accurate, consistent and timely responses to HR process, system and policy
requests
• Refers complex cases requiring interpretation to the appropriate HR Specialist or if
necessary, the Center of Expertise (COE) or HR Business Partner
• Utilizes HR knowledgebase and tools required to support operational needs
• Assists with updating the HR knowledgebase and related desktop procedures as needed
and makes recommendations for HR Portal content
• Maintains customer contact until the inquiry is resolved, including informing customer of
status and resolution
• Achieves or exceeds service-level agreements to ensure a high quality of service delivery
(accuracy of responses, timeliness, professionalism)
• Contributes to the maintenance of employee records and files, ensuring compliance with
all legal requirements as well as satisfying related inquiries from employees and HR
customers
• Enhances department and organization reputation by accepting ownership for resolving
new and different requests, and exploring opportunities to add value
• Performs various tasks as assigned

• Knowledge of HR basics. Adept at technology. Superior customer service skills.
Excellent communication skills. Strong attention to detail, organized, analytic ability,
problem solving, troubleshooting and follow-up skills. Ability to successfully handle
multiple tasks and changing priorities.

Education:
• Requires a High School Diploma. Bachelor’s Degree and HR certification
preferred.

Experience:
• Minimum of three (3) years of HR experience.
• Demonstrated skill in providing superior service to customers including but not limited
to HR colleagues, active employees, retirees, etc.

POSITION PROFILE
• Demonstrated skill in developing solutions, teamwork and embracing technology

Working Conditions:
• Work is performed primarily in an office environment which requires standing, sitting,
walking, climbing stairs, writing, typing and communicating.

Benefits:

Medical

Dental

Vision

Life Insurance

Short Term Disability

401K

ESSL