Shift Lead - Scooter’s Coffee Waconia, MN

Scooter's Coffee in Waconia is looking for a shift lead to join our amazing team. Do you love early mornings or working nights and weekends? Scooter’s brand promise is Amazing People, Amazing Drinks, Amazingly fast. If you love a fast paced fun work environment and enjoy coaching others this may be the job for you!

DESCRIPTION

The Shift Lead is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

SHIFT LEAD BENEFITS

•  Fun and fast paced work environment
•  Hourly wage plus tips
•  Free shift drink & free unlimited brewed coffee during shift
• Opportunity for advancement

DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Leading shifts with staff – including morning rushes, middays, and closes
• Perform shift opening and closing duties as assigned 
• Assist the Store Manager in onboarding and training of new team members
• Develop effective working relationships with team members, identifying individual motivation factors and ‘coaching in the moment’
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Assist with receiving and unloading deliveries
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability 
• Assist Store Manager with administrative duties as requested

QUALIFICATIONS

• Passion for people - employees and customers
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company