RESIDENCE MANAGER - OPWDD

SPECIFIC RESPONSIBILITIES

• Ensure all individuals receive services outlined within their program plans, including but not limited to Life Plans, IPOPs, Safeguards and CFAs.
• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• Promote community inclusion, independence, individualization and productivity.
• Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
• Attend semi-annual, annual, and special meetings at schools and/or day programs.
• Monitor and safeguard the individual’s personal belongings.
• Collaboration with nursing staff, including but not limited to medication monitoring, timely medical appointments and medication orders.
• Conduct monthly staff meetings in conjunction with training requirements set forth by program leadership and regulatory standards.
• Ensure quarterly drug regimen pharmacy reviews are completed and filed.
• Verify documentation of contact with schools, day programs, and families.
• Provide ongoing supervision and support of Assistant Managers and DSPs.
• Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
• Write and present performance evaluations within 3 months of hire and annually thereafter.
• Provide timely in-house training and orientation for new employees and contracted workers.
• Observe and ensure staff are implementing/documenting goals and behavior support plans correctly.
• Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
• Maintain OPWDD and agency PNA standards.  Accurately reconciles Accufund at least monthly.
• Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
• Responsible for hiring, training, evaluating, and terminating residence staff in conjunction with the Program Coordinator and HR Department.
• Ensure fire drills are scheduled, conducted, and documented in accordance with regulatory standards.
• Maintain fire safety logs, medication records, and other regulatory documentation.
• Collaborate with the Performance Quality Improvement (PQI) team on incident investigations and Justice Center reviews.  Submits documentation requested by investigators within 24 hours.
• Adhere to agency policies and attend required meetings.
• Oversee cleanliness, safety, and maintenance of the residence.
• Facilitation of a non-institutional homelike environment.  Maintains curb appeal to neighborhood standards.
• Conduct regular facility walkthroughs and address maintenance needs monthly, including but not limited to the Facility Observation Checklist.
• Ensure vehicle maintenance and inspections are completed and logged.
• Orders/maintains needed program and recreational supplies.
• Foster positive relationships with families, guardians, neighbors and other stakeholders.
• Communicate professionally with schools, day programs, and families.
• Act as a role model and resource for staff.
• Perform DSP duties when necessary to ensure residence safety and care.
• Demonstrate understanding of agency philosophy regarding behavior modification, communication, and inclusion.
• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• HR Function that includes hiring, disciplining, terminating employees.
• Demonstrates understanding and abides by 624 regulations in terms of properly recognizing, intervening and the timely reporting of abuse, as well as the provision of individual protection.
• On call 24/7 to respond promptly and with good judgment.  Report to residence if needed.
• Maintains compliance with assigned LMS training and ensures that staff do the same.
• Attends training, demonstrates understanding and ensures proper implementation of Electronic Health Record systems.
• Demonstrates understanding of and adheres to standards of Corporate Compliance.
• Ensures accurate and timely submission of documents required for billing.
• Coordinates weekly schedule with Assistant Manager to provide maximum shift oversight.
• Demonstrates flexibility with schedule based on house needs and increased focus on shifts that require heightened training/oversight.
• Develop/maintain Environmental Protection Plans (EPP) in accordance with regulations.  Demonstrates ability to implement EPPs.  Maintains items needed for EPP implementation.
• Completes payroll timely and accurately.
• Responds timely and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.
• Inputs complete and accurate Key Performance Indicator (KPI) data monthly.
• Other duties as assigned by the Program Coordinator.

Qualifications

• A high school diploma or GED is required; an associate or bachelor’s degree in human services is preferred.
• Minimum 3 years of experience working with individuals with developmental disabilities, preferably in a residential or treatment setting.
• A minimum of 3 years of administrative/managerial experience with individuals with behavioral health challenges.

Certifications & Skills

• Must complete and maintain Medication Administration certification (AMAP) to maintain employment.
• SCIP-R, CPR, and First Aid & AED certifications are required to be obtained and maintained.
• QIDP certification preferred.
• A valid NYS Driver’s License is required.
• Strong written, verbal, and organizational skills.
• Proficiency in Microsoft Office and basic computer applications.

Serves as a positive role model for staff and individuals supported