CARE MANAGER SUPERVISOR

I. SPECIFIC RESPONSIBILITIES
Supervision:
• Supervise and support Care Managers through regular individual and team supervision
• Oversee caseloads to ensure timely documentation and compliance with regulatory requirements
• Review and maintain electronic health records (EHR) for accuracy and completeness
• Provide coaching, performance feedback, and professional development support
• Assist with audit preparation and ensure program readiness Key Performance Indicators (KPIs,
documentation, reporting)
• Participate in field visits, case conferences, and interdisciplinary team meetings (IDT)
• Manage staff schedules and coverage; provide direct services as needed
• Collaborate with internal teams and community partners to support client outcomes
Training & Development:
• Schedule and track required trainings (DOH, Compliance, HIPAA, Health Homes, Relias,
others)
• Ensure completion of mandated annual trainings
• Facilitate staff training and provide program updates
• Monitor and communicate policy or program changes to staff and leadership

Staff Support & Performance Management:
• Provide real-time coaching, field-based supervision, and case guidance
• Deliver performance evaluations, corrective action, and recognition (with HR support)
• Promote leadership development and problem-solving skills among staff
II. RELATIONSHIP WITH OTHERS & IN THE WORKPLACE
Workplace Expectations:
• Maintain professionalism, confidentiality, and clear boundaries
• Support a positive, team-oriented work environment
• Demonstrate strong leadership, communication, and crisis intervention skills
• Promote culturally responsive, family-centered care
Working Conditions:
• This is an office/field-based position, Nassau & Suffolk County as well as the 5 boroughs of NYC.
All office days, staff meetings and supervisory meetings are in-person and or virtual and held at one
of our two locations (Brooklyn/Dix Hills).
• New York residency required
III. Qualifications:
Education:
• Master’s degree preferred in Social Work, Nursing, Public Health, or related field
• Bachelor’s degree required with minimum 4 years of experience in child welfare, care management,
or a related field
Experience:
• 2–5 years of supervisory or managerial experience
• Experience in Health Home, care coordination, or case management programs
• Strong knowledge of DOH regulations, Health Home standards, and compliance requirements.
All Health Homes Serving Children (HHSC) Care Managers Supervisors must:
• Complete Children Adolescent Needs Assessment (CANS)NY training
• Be CANS-NY certified annually
• Meet exam score requirements:
o Supervisors: minimum 80%
o Care Managers: minimum 70%
Skills & Competencies:
• Strong leadership, staff development, and performance management skills
• Excellent communication, organization, and problem-solving abilities
• Experience with electronic health records (e.g., Foothold) and documentation oversight
• Ability to manage multiple priorities, deadlines, and audits
• Strong crisis intervention and decision-making skills
IV. Perks & Benefits:
SCO Family of Services offer a comprehensive benefits package designed to support its employees
career growth, financial security, and overall well-being, including:
• Flexible Spending Accounts (FSA)
• Group Term Life Insurance
• Voluntary Term Life Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Clinical supervision hours for LMSW licensure
• Staff development and professional growth opportunities
• Agency Laptop & Cell Phone
• Travel Reimbursements for scheduled visits
• Tuition Assistance Program (TAP)
• 12 paid holidays per calendar year
• Up to 24 vacation days after one year of employment
• Health & Wellness Challenges and initiatives