What are the responsibilities and job description for the Technical Customer Service Representative position at SCN Recruiting?
Technical Customer Representative
Location: Greenville Convention Center
Employment Type: Full-Time, Hourly
Compensation: Starting at $20.00/hour, based on experience
Work Environment: On-site only; this is not a remote or hybrid position
Travel: May be required on occasion
Smart City Networks is seeking a full-time Technical Customer Representative to join our team at the Greenville Convention Center. This is a hands-on role for one individual who will take on a wide range of responsibilities, supporting both customer service and technical operations. If you enjoy variety in your workday, thrive in fast-paced environments, and are available to work evenings and weekends as needed, we’d love to hear from you.
About Smart City Networks
Smart City Networks has been powering connections for over 40 years. As the nation’s leading provider of telecommunication services for convention centers and major events, we support over 3,000 events annually, including Fortune 500 conferences, national conventions, and global summits. Our headquarters in Las Vegas is home to our customer service, accounting, and technology teams, as well as our Network Operations Center (NOC), which provides 24/7 remote monitoring and Internet security services.
Position Summary
This hybrid role combines customer service and technical responsibilities. We’re looking for someone who is passionate about technology and enjoys helping people. You’ll work directly with event clients to set up, troubleshoot, and maintain network connections on-site, while also supporting service desk operations and inventory management.
Key Responsibilities
- Provide customer service and sales support during events
• Respond to inquiries, process requests, and collect payments
• Assist with service desk operations at show sites
• Input data and generate reports using proprietary software
• Manage inventory and assist with event setup and breakdown
• Translate event schematics into real-world network installations
• Install and test copper and fiberoptic cables, patch panels, and jumpers
• Troubleshoot technical issues and support clients during setup and takedown
• Perform additional duties as assigned
Qualifications
- Must be authorized to work in the United States
• Ability to multitask and manage interruptions professionally
• Strong organizational skills and attention to detail
• Professional demeanor and customer-focused attitude
• Interest in IT and telecom networking
• Employment is contingent upon successful completion of a background check and drug screening
Company Benefits
- Medical and Prescription Drug Coverage
• Paid Time Off
• Supplemental Accident, Critical Illness, and Hospital Care
• Dental and Vision Insurance
• Basic Life and AD\&D
• Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account (FSA)
• Retirement Plan – 401(k)
• Life Assistance Program (LAP)
• Wellness Programs
• Tuition Reimbursement
Our Commitment to Inclusion
Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics.
If you require assistance or accommodation due to a disability, please contact us at 702-943-6000; we are happy to support you.
Salary : $20