Quality Assurance Supervisor

We believe being healthy should not require tradeoffs. SCN BestCo is a leading innovator, developer and manufacturer of Vitamin, Mineral & Supplement (VMS), Over-the-Counter (OTC) and prebiotics/probiotics in enjoyable forms such as gummies, lozenges and chews. With over 50 years of excellence, our team leads the way in changing how consumers make healthier choices. With unique food science expertise and proprietary processes, we’ve pioneered many firsts. The fire in our belly to create new to the world products has guided and continues to be core to our mission of making health and wellness more enjoyable. Come join us and become a part of our winning formula!

The Quality Assurance Supervisor supports the Quality Assurance team and management by providing direct oversight of the Customer Complaint handling system. This position effectively collaborates with members of Quality, Regulatory, Operations, Engineering, Maintenance, Sales, Marketing, Supply Chain, Research & Development (R&D), and members of the other sites within the vitamin, mineral & supplement (VMS) division to assure the Customer Complaint and Release processes are conducted in a compliant manner with current Good Manufacturing Practices (cGMPs) and other applicable regulatory requirements. The Quality Assurance Supervisor strategically extrapolates permanent corrective actions from the most robustly conducted investigations.

Estimated starting annual base salary is $81,529.91 - $122,294.87 per year less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. In addition, this role is eligible for a discretionary, variable annual incentive, paid based on Company performance factors. SCN BestCo offers a competitive benefits package to eligible full-time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Essential Duties And Responsibilities

• Supervise the Customer Complaint team, overseeing the customer complaint and adverse event handling process.
• Ensure complaints and adverse events are addressed within established timelines, maintaining effective communication with the quality management team.
• Conduct thorough root cause investigations with cross-functional teams and implement corrective actions to prevent recurrence. Work with customers on investigation reviews and approvals.
• Analyze complaint data to identify trends and develop metrics for management review.
• Work with Production, Quality Control (QC) and the QC Laboratory teams to ensure records are compliant and all release criteria are met prior to approving product for release.
• Act as the main quality contact for third-party contract packers, which involves the setup of new items, establishing finished product requirements, finalizing Quality Agreements, and addressing issues identified by the third-party Co-Packer as it pertains to production and release of product.
• Lead and identify continuous improvement initiatives to meet company objectives.
• Provide backup support to quality management, as needed, including review and approval of documents in the electronic quality management system (eQMS).
• Oversee the report out and collaborative ownership of key performance indicators (KPIs) and corrective action and preventive actions (CAPAs).
• Support customer calls and meetings, as needed, and provide customer notifications for equipment and facility changes.
• Review customer investigations and responses to customers to ensure alignment with Quality policies.
• Provide aid to audits, as needed.
• Own and maintain the Hazard Analysis Critical Control Point (HACCP) Plan.
  
  

People Leader Responsibilities

The Quality Assurance Supervisor carries out People Leader Responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include:

• Oversee staffing, training, performance management and professional development of direct reports.
• Provide task direction to team members.
• Provide On the Job Training (OJT) for new hires (Onboarding).
• Motivate team to improve productivity.
• Delegate tasks and set deadlines while providing feedback on those tasks.
• Listen to team members' feedback and resolve/report any issues or conflicts.
• Conduct performance reviews and manage individual performance.
• Recommend personnel actions (pay adjustments, promotions, transfers, terminations).
• Communicate personnel actions following HR and Department Head approval.
• Ensure safety and quality standards are enforced and met.
  
  

Required Qualifications

Education & Experience:

• Bachelor’s degree in science or related field.
• 5 years’ relevant experience within the dietary supplement, food, or pharmaceuticals industry, or commensurate combination of higher education and work experience.
• Demonstrated leadership experience (e.g., team leadership, project management, or prior supervisory role).
• Experience in Quality Assurance, Quality Control, Food Safety, or a related function.
  
  

Knowledge, Skills, & Abilities (KSAs)

• Thorough knowledge of cGMP documentation requirements and quality systems.
• Advanced skills with Microsoft Office applications and Adobe Acrobat.
• Strong leadership, analytical, communication, organization, and prioritization skills.
• Proven ability to be flexible, support multiple projects simultaneously, adjust personal style to adapt to increased business pressures and work well under pressure while performing all tasks accurately, completely, and in an appropriate manner.
• Must have the ability to communicate effectively, verbally and written, with internal staff and management. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to demonstrate practical problem solving and trouble shooting skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  
  

Preferred Qualifications

• Training and experience in HACCP and Preventive Controls for Human Food.
• Prior direct supervisory experience.
• Bilingual in English/Spanish.