What are the responsibilities and job description for the Front Desk Agent position at SCM Hotel Management US LLC?
Join our team as a Front Desk Agent at the Hilton DFW Lakes Executive Conference Center
Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Front Desk Agent who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home. This position is for the 3:00-11:00 pm shift.
Your Role:
As a Front Desk Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:
- Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
- Operation of the telephone switchboard in a courteous manner.
- Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Other duties as assigned.
What We’re Looking For:
- Customer Service experience in a hotel or related field preferred
- A high school diploma or equivalent is required.
- Must be proficient with Windows operating systems.
- A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.
- Flexible availability.
What We’ll Do For You:
- Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
- Vacation Time Off – Take time to relax and recharge.
- Paid Holidays & Sick Time – Prioritize your health and well-being.
- 401(k) Retirement Plan – Secure your future with our generous company match.
- Hotel Travel Discounts at all Hilton Family of Brands hotels
- Daily Pay – Access your earnings when you need them with this flexible benefit.
Why Join Quorum Hospitality?
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
