Spare Parts Specialist - Industrial Machinery

Spare Parts Specialist

This is an hourly base pay commissions position, eligible for overtime pay. Plus strong opportunity to consistently earn monthly commissions.

SCM Group North America, an innovative leader in industrial machinery and systems for the woodworking industry, has an open opportunity in our Duluth Georgia offices. We are seeking a customer-oriented person with aptitude for industrial machinery to join our Spare Parts team.

Responsibilities
The Spare Parts Specialist is dedicated to providing top notch customer care in a commercial business-to-business environment; handling inbound and outbound customer calls and supporting logistics for parts ordering, delivery and returns.

This is an hourly-paid, overtime eligible, plus monthly commissions role. Duties and responsibilities include but may not be limited to:

Works as part of the Spare Parts team to increase sales, making outbound calls and handling incoming phone calls from customers.

• Order placement and administration: Assists customers with replacement part ordering, part identification and verification to include order entry; recognition and processing of new customer accounts; notification of back-ordered parts.
• Maintains positive customer relationships by listening to customer needs and communicating regarding parts order status, availability, delivery times and issue resolution for parts orders.
• Inventory administration: Assists with the identification and inventory of parts as needed by the customer; assist with the picking, packaging, receiving, distribution and shipment of parts to customer location.
• Responsible for reintegration of parts returned by customer. Parts are reentered into inventory or returned to the factory for credit.

Administrative support tasks such as:

• Obtains purchase order or credit card information from client to maintain accurate billing information for telephone support. Establishment of new accounts during this process.
• Email sorting & proper forwarding for best resolution;
• Invoice administration; processing daily invoices; manual cross-referencing of invoices; collaboration with other departments to assure invoices are accurate and timely.
• Preparation of warranty paperwork for each new spare part processed for customer.
• Keeps the department organized with paper/electronic filling and maintaining documentation of the department.
• Other general clerical duties such as secondary receptionist support, faxing, filing etc.

Works with the team to assure customer satisfaction, provides guidance and resolves customer issues with machinery/spare parts.

Works cross-functionally to assure timely and effective workflow of orders-to-cash processes.

Other duties as assigned.

QUALIFICATIONS
Minimum Requirements:

• Minimum education required is a high school diploma or equivalent.
• A good aptitude for machinery and electro-mechanical concepts is helpful for success in this role.
• Minimum of two years’ experience in customer service, logistics, and/or inventory environment.
• Must demonstrate strong reliability and conscientiousness for punctuality and attendance.
• Excellent use of verbal, written communication and exemplary phone demeanor.
• Strong customer focus with ability to maintain good customer relations and resolve issues satisfactorily.
• Good computer skills, with experience in Excel and other Microsoft applications.
• Strong collaboration skills. Excited to be part of an office-based team in a fast-paced, and detailed oriented environment.
• Fully fluent in English. Proficiency in another language such as Spanish or Italian is a plus.

Preferred Qualifications

• Some college level or trade school course work.
• Prior experience in a business-to-business commercial environment.
• Prior experience within an industrial machine industry working with parts or service.
• Intermediate Excel skills; functions, making charts, and producing reports.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Application Question(s):

• This position is an hourly, overtime eligible position with a base hourly rate starting at $21.00 per hour (DOE); plus the ability to earn commissions each month averaging $1,000 to $1,500. Are you open to being considered for this role at this pay range?

Experience:

• customer service in a commercial B-2-B environment: 2 years (Preferred)
• handling inbound and outbound customer phone calls: 2 years (Preferred)

Ability to Relocate:

• Duluth, GA 30096: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000