Clinical Support II (FT/Days)

Be part of Watertown Regional Medical Center, an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker's Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional's exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations.

Job Summary

The Clinic Clinical Support II provides advanced clinical support in an outpatient clinic setting under the supervision of licensed providers. This role performs a wide variety of patient care tasks, clinical procedures, and administrative functions to ensure efficient patient flow and high-quality care. The position may be filled by a Medical Assistant (CMA preferred), Emergency Medical Technician (EMT), or Licensed Practical Nurse (LPN).

Essential Functions

• Collect and document patient history, vital signs, and screening information.
• Prepare patients and examination rooms for provider evaluation and procedures.
• Perform phlebotomy, administer immunizations, and assist with laboratory procedures according to established protocols.
• Administer medications and treatments as directed by providers and within scope of practice.
• Assist providers with minor procedures using aseptic techniques.
• Communicate test results and provide patient education under provider supervision.
• Maintain and operate clinical equipment according to safety standards.
• Support care coordination by obtaining reports and records, and participating in pre-visit planning.
• Document care provided in electronic medical record accurately and timely.
• Collaborate with providers, nurses, and team members to promote quality care and patient satisfaction.
• Perform other duties as assigned.

Knowledge/Skills/Abilities/Expectations

• Proficient in clinical procedures, specimen collection, and basic laboratory processes.
• Strong knowledge of patient care standards, infection control, and safety guidelines.
• Ability to prioritize tasks, exercise sound judgment, and respond appropriately in urgent situations.
• Effective communication and interpersonal skills to interact with patients, families, and healthcare team.
• Commitment to patient confidentiality and professional conduct.

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred) And
• Postsecondary (Cert/Diploma/Program Grad) from an accredited Medical Assistant, EMT, or LPN program (Required)

Licenses/Certifications

• Other: Medical Assistant (Certified preferred) Upon Hire (Required) Or
• EMT - Emergency Medical Tech Upon Hire (Required) Or
• LPN or LVN - Licensed Practical or Vocational Nurse - State Licensure Upon Hire (Required) And
• BCLS - Basic Life Support Upon Hire or within facility-specified time frame (Required)

Experience

• Prior Experience in a clinic or healthcare setting (Required)