Customer Service Representative

Scion Staffing has been engaged to conduct a search for a Customer Service Representative for an established consumer products organization. This is a hybrid opportunity based in Monroe, CT, requiring onsite training during the first 90 days followed by a hybrid schedule with two remote days per week.

POSITION OVERVIEW:

This exciting opportunity is ideal for a customer-focused professional who enjoys balancing customer support, relationship management, order processing, and sales support within a fast-paced environment. This role serves as a primary point of contact for customers while supporting key accounts, managing complex orders, and driving customer satisfaction through proactive communication and problem solving. The ideal candidate enjoys working cross-functionally, thrives in changing environments, and is motivated by creating exceptional customer experiences.

PERKS:

• Competitive compensation package with strong earning potential ($60,000–$70,000 annually)
• Hybrid schedule after onboarding with two remote workdays per week
• Join an established global brand with strong employee tenure and collaborative culture
• Opportunity to blend customer service, sales support, account management, and relationship building
• Comprehensive benefits package including health coverage, PTO, retirement offerings,etc.

RESPONSIBILITIES:

• Serve as the primary point of contact for customers by managing orders, resolving issues, answering questions, and ensuring exceptional service from start to finish
• Process customer orders, pricing requests, quotes, and account updates while maintaining accuracy and meeting deadlines
• Support sales initiatives through upselling opportunities, account management activities, and proactive customer communication
• Partner cross-functionally with sales, logistics, operations, and finance teams to ensure smooth order fulfillment and customer satisfaction
• Analyze order activity, troubleshoot discrepancies, and make informed decisions regarding pricing, shipping, and customer needs
• Support process improvements, documentation updates, training initiatives, and ongoing operational efficiencies

QUALIFICATIONS:

• Experience supporting customers within customer service, inside sales, account management, order management, or related environments
• Experience with ERP systems, CRM platforms, order entry systems, or related business systems (SAP experience highly preferred)
• Strong data entry, problem solving, communication, and organizational skills with strong attention to detail
• Comfortable working within changing environments while managing multiple priorities and deadlines
• Previous experience supporting B2B customers, promotional products, consumer products, manufacturing, or related industries is highly preferred

COMPENSATION AND BENEFITS:

This position offers an anticipated base salary range of $60,000–$70,000 annually, depending on experience and qualifications, in addition to a comprehensive benefits package including medical coverage, paid time off, retirement offerings, etc.

HOW TO APPLY:

For immediate consideration, please submit your resume here!

ABOUT OUR SEARCH FIRM:

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.