Systems Administrator I

(onsite in Syracuse, NY)

What You Will Be Doing

• Provide Level 1 and Level 2 on-site technical support to end users, ensuring exceptional customer service and timely resolution of IT-related issues.
• Maintain current knowledge of network infrastructure, hardware, software applications, and industry best practices to ensure efficient and secure operations.
• Collaborate with internal users and teams to install, maintain, and upgrade hardware, software, and systems, providing user training as required.
• Interface with vendors during system outages or performance degradation to ensure rapid and appropriate resolution.
• Perform information security duties, including threat identification, eradication, and the protection of sensitive data.
• Assist in the administration, installation, and upgrade of servers, network systems, and disaster recovery infrastructure.
• Support validation, installation, and maintenance of cGMP systems and infrastructure in compliance with regulatory requirements.
• Participate in the development, documentation, and implementation of system-related procedures and standards.
• Evaluate hardware and software solutions to recommend system improvements and efficiencies.
• Maintain accurate IT inventory records and asset documentation.
• Provide off-hours and on-call support coverage as needed to ensure uninterrupted IT services.
• Assist with special projects, audits, and initiatives as assigned.
• Maintain a clean and safe work environment, ensuring IT storage and operational areas comply with environmental and safety standards.
• Promote a professional, safe, and collaborative work culture while maintaining compliance with SOPs, GMPs, and company policies.
• Perform other duties as assigned to support business continuity and IT department goals.
  
  

Education

What you will bring to the table:

High school diploma or GED required; Associate’s degree in an IT-related field preferred.

Experience

1–3 years of experience providing IT support in a Microsoft-based environment (Windows 7–11, Microsoft Office, Microsoft 365).

Experience supporting Active Directory, networking fundamentals, and application troubleshooting.

• Experience in a cGMP, laboratory, or pharmaceutical setting preferred.
• Familiarity with Windows Server 2012–2025, Exchange, Microsoft 365 administration, SAN technologies, and Hyper-V virtualization.
• Experience with ManageEngine, Sophos, DUO, and Acronis solutions.
• Understanding of VLANs, switch administration, and general networking concepts.
• IT certifications such as CompTIA A , Network , or Security are a plus.
• Strong interpersonal and communication skills with a customer service mindset.
• Excellent problem-solving and time management abilities.
• Ability to maintain confidentiality and follow safety and hygiene protocols.
  
  

Please reach out to Max Pukenas at Max@ScientificSearch.com to learn more about this fantastic opportunity!