What are the responsibilities and job description for the Associate Customer Success Manager position at Scientific Safety Alliance, an Inc. 5000 Company?
Mission: Revolutionizing how scientists experience regulation-mandated services
Services: Testing, inspection, calibration, and supply of air filters/equipment parts
Customers: Pharmaceutical, medical device, and research organizations across the U.S.
Growth:
24 acquisitions in under 3 years
13,500 customers
Recognized on Inc. Magazine’s 2024 & 2025 Fastest-Growing Private Companies
The Role
Entry-level Associate Customer Success Manager (ACSM) role supporting CSI
Hybrid role combining:
Microbiology / lab work
Quality & documentation review
Customer support exposure
Support an existing Customer Success Manager by taking ownership of lab sampling and operational workstreams
Opportunity to grow into a Customer Success Manager over time
Ideal for candidates looking to transition from a science background into a client-facing career path
What You'll Do
Perform microbiology sampling and lab-related testing activities
Review quality documentation and ensure compliance with regulated standards
Support customer onboarding, service delivery, and ongoing account needs
Serve as a point of contact for customer requests and internal coordination
Work closely with Field Technicians and internal teams to support execution
Assist in monitoring service delivery and identifying potential issues
Support customer retention and satisfaction through responsive communication
Analyze basic service data and feedback to improve processes
Collaborate cross-functionally with:
Field Service
Operations
Sales
Finance
What You Bring
Associate’s or Bachelor’s degree REQUIRED in:
Biology
Microbiology
Life Sciences (or related field)
0–1 years of experience (internships or lab experience strongly preferred)
Familiarity or comfort with:
Lab environments
Microbiology or sampling practices
Quality processes and documentation review
Detail-oriented with strong organizational skills
Strong work ethic with a “roll up your sleeves” mentality
Professional communication and ability to interact with customers
Comfortable learning new systems and technology
Thrives in a fast-paced, high-growth environment
What Makes You a Great Fit
Recent graduate in Biology, Microbiology, or similar field
Hands-on lab or internship experience
Naturally curious, proactive, and a go-getter mindset
Able to quickly learn new processes (expected ramp: ~2–3 months)
Comfortable balancing operational work with customer interaction
Why You’ll Love It Here
Mission-driven work supporting scientific innovation and safety
Hands-on experience in both lab and customer-facing environments
Clear path into Customer Success Manager and career growth
High-autonomy, high-performance culture
Exposure to leading pharma, med device, and research organizations
Competitive compensation ownership equity
Opportunity to help build and shape a growing function
Benefits
Equity ownership in SSA
401(k)
Dental insurance
Health insurance (100% covered for employee family)
Life insurance
Paid time off
Parental leave
Hourly Wage Estimation for Associate Customer Success Manager in Plymouth, MN
$49.00 to $66.00
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Scientific Safety Alliance, an Inc. 5000 CompanyColumbia, DC
Keystone, An SSA Company Territory: Washington D.C. / Northern Virginia / Maryland (75-80% travel by company car) Compensation: $24-$30/hour Bonus Ownershi...more
Scientific Safety Alliance, an Inc. 5000 CompanyState College, PA
Location: State College, PA Travel: 75% (by car) Experience: 0-4 years About SSA Scientific Safety Alliance (SSA) exists to Accelerate Science. Delightfull...more
Scientific Safety Alliance, an Inc. 5000 CompanyPlymouth, MN
Field Service Technician Location: Plymouth, MN Compensation: up to $30/hour Start Date: ASAP About Us Scientific Safety Alliance, or SSA, exists to Accele...more
Scientific Safety Alliance, an Inc. 5000 CompanyMilwaukee, WI
Sales Representative Start Date: Immediate Location: Milwaukee, WI Compensation: Target of $85k OTE (60k base, uncapped commission) About Us SSA is a fast-...more
We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talen...more
CX Facilitator ESG delivers Customer Success as a Service® (CSaaS), enabling technology companies to build, operationalize, and transform their CS organiza...more
