Business Operations Manager, Systems

This position oversees and manages the day-to-day business, operation and technical environment and team supporting a client’s core lottery system solution. This position requires the individual to be effective at strategic planning, leadership, problem-solving, communication, data analysis, interpersonal skills, and execution. This position maintains and understands their sites contractual compliance, is accountable for delivery of initiatives within their scope, and works with all internal teams to manage the customer relationship. They have responsibility for budgetary oversight within their jurisdiction. This position is customer focused and coordinates efforts between the Lottery and SG to exceed their business goals.

Job Duties / Key Accountabilities

• Lead the day-to-day operation and relationship for the core lottery platform ensuring systems, software, projects, and talent are delivering to business, contractual and organizational quality, and performance standards
• Create, maintain and report against operational, business, and financial plans for the core lottery solution.
• Responsible for people leadership including talent development, management, and performance.
• Manage the health of the client relationship to ensure contract compliance and extension, revenue growth, fiscal management, client satisfaction and loyalty positioning Scientific Games for future RFP/Bids.
• Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction.
• Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; Contribute to the overall account plan expanding business opportunities beyond the lottery system business.
• Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives.
• Accountable for end-to-end issue management and delivery against service level standards.
• Ownership of financial performance including budget development, forecasting and
• Utilize data and metrics to measure and optimize performance, improve efficiency, and drive quality standards.

Qualifications / Skills / Knowledge

Desired

• On Call 24/7 for operational support, issue escalation and management, project execution oversight.
• Bachelor’s degree and/or 10-15 years of related work experience.
• 10-15 years of operational management and people leadership
• 5 years of experience in the lottery or gaming industry with strong emphasis on systems hardware and network communications. (strongly preferred)

Required

• Ability to develop and maintain positive working relationships
• Forward-thinking, adaptive and
• Ability to communicate with all levels of management.
• Strong organizational and interpersonal skills
• Ability to work in a team environment
• Ability to quickly learn and understand modern technologies
• Strong time management skills
• Ability to lead and drive outcomes in a matrixed organizational model
• Experienced at fiscal management, budget development and management level reporting
• Effective communication skills
• Ability to lift 30 pounds
• Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all the movements described