What are the responsibilities and job description for the Field Technician position at Scientel Solutions LLC?
The Field Support Technician will be responsible for the installation, support, and maintenance of telecommunication devices at various client locations. A successful candidate will be detail oriented, self-motivated, and efficient with their tasks. This role will be required to meet deadlines and maintain a preventative maintenance schedule for customers equipment.
· Promptly respond to network outages. Diagnose, troubleshoot, and repair equipment in an efficient and timely manner.
· New construction and maintenance of existing infrastructure on rooftops, and other communication structures that ensure consistent, best-in-class quality and reliability.
· Proactively communicate realistic timeline expectations for assigned tasks.
· Provide informational daily reporting on job progress and operational or maintenance issues.
· Become the on-site technical resource for sub-contractors during new construction.
· Report and document work performed, completing forms as applicable.
· Maintains records of repairs, drive tests, equipment calibrations, and tests and documents appropriately
· Participates in on-call maintenance rotation
· Gathering equipment, parts, and supplies for cleaning and maintenance activities
· Must be able to pass enhanced background checks as may be required by our clients
· Able to lift and carry objects that weigh up to 50 lbs.
· Must be able to read and understand technical schematics, blueprints, and wiring diagrams
· Ability to keep inventory and documents for equipment
· Able to see and identify colors as appropriate to the work performed
· Capable and willing to work at heights using ladders, Safety Climb Systems, articulating boom lifts and bucket trucks
· Proficient with hand tools
· Must ensure the proper use of Personal Protection Equipment (PPE)
· Flexibility of working long hours and the ability to work in all types of weather conditions.
· This above list of job duties is not exclusive or exhaustive, and the position holders will be required to undertake such tasks as may reasonably be expected within the scope and grading of the position
Success in this role means consistently identifying root causes, reducing repeat incidents, and improving stability across regional or enterprise network environments