What are the responsibilities and job description for the Visitor Experience Facilitator position at Science Museum of Minnesota?
Visitor Experience Facilitator I is responsible for providing innovative experiences that invite wonder, discovery and the celebration of science and the recognition of its relevance in our lives and world. Facilitators will deliver high quality customer service in the Exhibit Galleries, Explore Store, Lobby, William L. McKnight-3M Omnitheater and Call Center. Facilitators will exceed visitor expectations through superior hospitality services.
Job Duties and Responsibilities
Contribute to a commitment of creating an exceptional visitor experience, be the primary point of contact, represent the museum in a professional and knowledgeable fashion to identify and respond to customers’ needs.
Support diversity initiatives across the organization; contribute to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
Maintain and administer established, accurate, and secure cash controls and support cash and sales reporting in an accurate and timely manner in the Lobby, Call Center, and Explore Store.
Complete sales including booking reservations, camps and classes, fulfilling ticket and voucher orders, describing and selling store products and museum memberships, and guiding customers through the sales process in person or over the phone, while providing exceptional customer service to help sales drive our mission.
Learn museum galleries, Omnitheater movies, museum policies, emergency procedures, programs, events, store products, and daily Lobby operations. 6. Actively engage visitors by interpreting exhibits to create a fun and educational environment.
Ensure visitor safety and artifact conservation by actively monitoring visitor behavior to enforce compliance with museum policies and reporting conservation, maintenance, custodial, and behavioral concerns when necessary.
Engage and collaborate with volunteers to enrich museum content and visitor experience.
Perform other related duties as assigned.
Required Competencies
Communication: Expresses oneself clearly in conversations and interactions with others and ensures that information is shared with others needing to be informed. Collaboration: Develops, maintains, and strengthens partnerships with others to support a one museum culture that breaks down silos and elevates voices equitably.
Customer Service: Demonstrates an understanding of the SMM mission by ensuring that their own interactions with internal and external customers consistently support the mission.
Fostering an Inclusive Community: Contributes to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
Results Orientation: Focuses on providing a best-in-class visitor experience through
Minimum Qualifications
Education: High school diploma or equivalent education preferred. The ability to speak a language in addition to English preferred.
Experience: Customer service experience required. Familiarity with databases, point of sales systems, or ticketing software preferred.
Work Environment: Required to work evenings and weekends.
This is an occasional, onsite position. The hourly rate for this position is $17.18/hour
Salary : $17