What are the responsibilities and job description for the System Administrator ECAMS Watch Officer position at Science Applications International Corporation?
SAIC is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer with an Active TS/SCI in support of 24/7/365 operations to join our team at the Pentagon in Arlington, VA.
Shift Schedule for this role: 7 p.m.-7 a.m. Thursday - Saturday and every other Wednesday
Responsibilities:
- Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
- Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.
- Must be detail oriented and document all worked performed via appropriate ticketing/tracking system
- Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
- Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
- Must be proficient with Microsoft Office Suite
- Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
- Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Required Qualifications:
- Bachelor's degree in Computer Science or related IT or technical field plus 5 years experience.
- Active TS/SCI clearance
- Active DoD 8140 IAT Level II cyber certification or better
- Minimum 3 Years' experience in Tier III Support operations
- Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
- Hands on experience with Server Administrations including virtualization
Preferred Qualifications:
- Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS
- Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk
- Active DoD 8140 IAT Level III certification