What are the responsibilities and job description for the Access Control Service Technician position at SCI Electronics, Inc.?
Access Control Service Technician
SCI Electronics is seeking an Access Control (AC) Service Technician to troubleshoot, maintain, and oversee the quality of AC, CCTV, and Audio systems. This role requires a blend of technical mastery, client-facing professionalism, and administrative accuracy.
Core Responsibilities
System Troubleshooting: Perform advanced diagnostics on Access Control (Maxxess, Keri, Brivo), CCTV (Analog/IP), and Audio (70V/EVAC).
Access Control Mastery: Execute hard/soft resets, manage database initializations, build custom schedules, and audit credentials.
Infrastructure & Cabling: Terminate and test Coaxial and Category cable; perform Fiber splicing (Fusion/Unicam) and testing (OTDR/Fluke Versiv).
Hardware Installation: Install and repair mag-locks, strikes, sensors, IP cameras, and rack components.
Service Management: Coordinate with the Service Manager for RMAs, accurate time-coding, and detailed customer documentation.
Technical Skills & Requirements
Networking: Knowledge of basic networking (IP/DHCP/Static), Daisy Chain, Star, and Ring architectures.
Electrical: Understanding of bonding/grounding, lightning protection, and wattage requirements.
Tools: Must provide own basic hand tools (Multi-meter, Toner, Soldering set, etc.).
Physical: Ability to use PPE (Hardhat, steel toes) and maintain a clean driving record.
Qualifications
Education: High School Diploma or GED.
Experience: Proven track record in low voltage troubleshooting and client-facing service.
Software: Proficiency in Microsoft Office and service management databases.
Preferred: Manufacturer certifications in CCTV or Access Control.
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Have you worked with Maxxess, Keri, or Brivo systems before? Please describe your experience performing hard/soft resets or managing user "Access Levels" across multiple sites.
- On a scale of 1–10, how comfortable are you with basic networking principles like assigning Static IPs vs. DHCP and troubleshooting VLAN tagging?
- Do you have experience terminating and testing network cables using a Fluke Versiv LAN cable tester.
- Can you also confidently terminate RG59 and RJ45 connections?
- Describe your experience installing and troubleshooting physical door hardware, such as magnetic locks, electric strikes, and Request to Exit (REX) sensors.
- Walk me through your step-by-step troubleshooting process when a newly installed IP camera or door controller won't come online.
- This role involves ensuring service work matches or exceeds original installation standards. How do you verify the quality and calibration of your work before leaving a job site?.
- Are you familiar with executing the RMA process for product repairs and maintaining accurate digital service records?
- Do you have the ability to maintain your own basic hand tools and PPE?
- Our company values honesty and continued self-improvement. Can you share an example of a time you took ownership of a mistake and what you did to resolve it and prevent it from happening again?
Experience:
- Access Control: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Greenville, SC (Required)
Work Location: In person
Salary : $25 - $32